Practicing Personal Accountability In Retail

image1

Practicing Personal Accountability In Retail As I have mentioned in previous posts, I have been very busy for the past few months. So much so, that writing has fallen by the wayside a bit, unfortunately. I have, literally, been searching for free moments here and there to start, work on and finish this post because it is about a real challenge we are facing in retail. So here we go… I am working with three organizations right now and one of them is a mall-based retailer that is really feeling the challenges that so many mall-based retailers are feeling but they also have added another layer of challenge where they hire predominantly to the criteria that their Store Managers are warm bodies withRead More

8 Signs You Have A Terrible Retail Employee

Screen Shot 2016-09-05 at 9.58.55 PM

8 Signs You Have A Terrible Retail Employee Back in February I wrote about the 15 Traits Of A Terrible Retail Leader, which – to date – has been my most shared blog post. I put myself – and several of my colleagues – under a microscope of self-reflection to ensure that we were focused on being the best leaders for our team that we possibly could be. That post was the catalyst for a lot of conversations, and a lot of email dialogs, some very vivid Skype dialogs. All of those things were wonderful and fun results simply for talking about real issues we experience and we deal with and our team members deal with every day. Today, I wanted to writeRead More

6 Ways To “Show Up” As A Retail Leader

ShowingUp

6 Ways To “Show Up” As A Retail Leader One thing people learn about me very quickly is that I am a “no excuses” kind of gal. I believe we own our attitude and our commitment to life, work and the various situations we experience every single day. Does that mean I am made of stone or oblivious to the happenings around me? Absolutely not. But what it does mean is that I, wholeheartedly, believe that regardless of challenges, obstacles, issues, or frustrations I encounter each day – I owe each moment of the day it’s best chance to be great and to maximize the moments I have to be great. That is a personal and professional philosophy as both a mom andRead More

Inspiring Greatness In Uninspiring Retail Environments

Screen Shot 2016-09-04 at 1.03.58 PM

Inspiring Greatness In Uninspiring Retail Environments Let’s face it – the state of most retail organizations is pretty bleak right now. Retailers are struggling to evolve to today’s consumer spending preferences and habits. With that comes internal struggles that can, frequently, cause the culture to become rigid, confused, and desperate. In these moments the culture will be impacted negatively. We tend to become haphazard in our communication of changes, we start to value compliance over innovation, we cease involving the teams [especially in the field] in planning processes, feedback, customer perceptions/obstacles, etc and become micro-managing dictators of compliance. In these environments, more and more employees feel stuck at work and are looking for glimmers of hope for the future of the organization andRead More

Developing Managerial Courage In Retail Leaders

Screen Shot 2016-08-31 at 5.49.23 AM

Developing Managerial Courage In Retail Leaders As I mentioned in my last post, it has been a wildly busy several weeks. I am currently working on an amazing project with a company that is extremely challenged with their Store Leader level of employee. The company I am currently supporting does not invest in their people. Store leaders are selected using an outdated set of criteria – with the most important and valued “skill” that their store leaders can possess is [wait for it…] compliance. Very rarely am I working with an organization that is extremely healthy – sometimes it happens [but not very often] – in the case of this project, the company is struggling. It is struggling with its organizational culture, employeeRead More

Retail Leadership Accountability In Team Dynamics

Screen Shot 2016-08-17 at 10.47.25 PM

Retail Leadership Accountability In Team Dynamics Holy Cow! It has been an extremely busy few weeks on my end so I have not been able to write as much as I would like to. The issue with this is I have SO much content to write about – I am overwhelmed by what to share and where to start. But…here I go… Inside this colorful, busy, and active few weeks one thing has consistently stood out and become exceedingly clear…there needs to be lots of dialog around personal accountability in retail leadership. I am currently working with a retailer to support field and corporate communications and to ensure that the voices in the field are included inside corporate initiatives and planning. One ofRead More

The Out Of Touch & Toxic Retail CEO

Screen Shot 2016-08-01 at 9.15.48 AM

The Out Of Touch & Toxic Retail CEO As I have mentioned before and I am so grateful for the things I have learned by writing this blog. I have met some truly incredible people. I have gained invaluable knowledge. I have actually ranked in the Top 100 Productivity Blog worldwide. This has been an amazing year so far and I am so glad to have this medium to share information, engage in vivid and colorful dialogs, and connect with other retail professional of all levels. I have also been able to support a variety of retail organizations in retail leadership and culture development in both short- and long-term capacities. One of the great lessons that I have learned is how to quicklyRead More

Inspiring The Future Of Retail Productivity & Organizational Health

Screen Shot 2016-07-27 at 8.16.31 AM

Inspiring The Future Of Retail Productivity & Organizational Health I have the unique and invaluable experience, over the past several months to connect with lots of different retail organizations and get to know team members inside the organization from C-Level leadership to Part-Time Sales Associates. One of the most interesting constants I encounter when I am learning about the business is that on the list of business obstacles – the people piece usually falls toward the bottom of the issues. In recent months I have heard about marketing concerns, product availability/allocation issues, operational challenges – I have even heard rationalizations relating to the weather, the finicky customer – very rarely do senior- and executive-leadership truly assess their people component and readily identify opportunityRead More

Boosting Employee Morale In Retail

Screen Shot 2016-07-25 at 8.11.22 PM

Boosting Employee Morale In Retail According to Sociologist and Harvard Professor Alexander Leighton, “morale is the capacity of a group of people to pull together persistently and consistently in pursuit of a common purpose.” Mr Leighton spoke to the fact that morale is particularly important during times of challenges and controversy. As most retail organizations continue to fix their profit and customer experience issues we are wearing away at the morale that we desperately need to drive results. Leaders, particularly those who are responsible for the customer facing teams, must know how to inspire and maintain a high-level of morale if they are committed to success and excellence for their team. Unfortunately, it is all to common that morale is measured by theRead More

The Dangers Of The Status Quo In Retail

Screen Shot 2016-07-22 at 8.03.41 AM

The Dangers Of The Status Quo In Retail In almost every single retail workplace there is an accepted and established way of doing things. These are policies, processes, and procedures that someone developed and deemed a “best practice” along the way. Often these processes are defined when a policy is launched – sometimes the practice is updated or minimally reshaped but so frequently it is established and then forgotten and the employees are still required to follow the accountability to the letter – without question. Not updating, eliminating, or overhauling the status quo can be a very dangerous and destructive path to choose in today’s retail climate. Working under the umbrella of the status quo during this precarious time leads to the vastRead More

Toxic Retail Leadership

Screen Shot 2016-07-20 at 2.07.17 PM

Toxic Retail Leadership When I created this headline I, initially, typed “Poor Retail Leadership” – but using the word “poor” brings up the idea that the leader may be okay – perhaps just not very strong. What I want to write about today is the truly bad and toxic leader and how they interfere with the growth, development, and retention of truly remarkable team members. We are witnessing the rise of toxic leaders in the retail workplace. There is so much pressure to deliver, execute, and comply in retail today that many leaders choose to lead through fear and intimidation as opposed to behaving as a supportive and inspiring business partner to their team. Someone that is committed to hiring great talent andRead More

Want To Be A Great Retail Leader? Avoid Saying & Doing These Things…

Screen Shot 2016-07-11 at 11.19.40 AM

Want To Be A Great Retail Leader? Avoid Saying & Doing These Things… Retail leadership is not easy and with all of the moldy, crusty, and outdated processes and corporate policies – it is relatively easy to fall into the trap of managing primarily for compliance, become a big grump, and an effective leader of the “status quo”.  It takes a special leader to rise above the average, not to give in to the organizational challenges, and to deliver a leadership style that inspires and motivates their team. Great retail leaders speak the truth and fight for the elimination of processes that don’t add value to the customer experience and/or the employee experience. 5 Things You Will Never Hear A Great Retail LeaderRead More

Intentional Excellence In Retail

Screen Shot 2016-07-10 at 9.15.38 PM

Intentional Excellence In Retail As a retail leader I have very little tolerance for mediocrity. I have a firm belief that people deliver the results they choose to deliver. Excellence is a deliberate result – not luck or accidental. If you want to be successful – make a decision and develop a plan to be successful. If you want to be a failure – you make excuses and play the victim and you make a choice to not succeed. It really is that simple. However, as an involved leader, I need to be able to identify the team members that work inside my area of responsibility that have the ability [and latent talents] to be excellent and help them realize what they areRead More

Keeping A Retail Team Positive During Leadership Transition

Screen Shot 2016-07-05 at 5.26.09 AM

Keeping A Retail Team Positive During Leadership Transition Benjamin Franklin said there were only two things certain in life: death and taxes. But I’d like to add a third certainty for those of us in retail: change! Those of us who work inside this industry get to experience change and shifting priorities on a daily – and sometimes hourly – basis. That’s one of the things we usually enjoy. If you are in retail and you don’t enjoy evolution – this can be a pretty rough and miserable industry to be in. The oldest and strongest emotion of mankind is fear, and the oldest and strongest kind of fear is fear of the unknown. – H.P. Lovecraft Usually, as it relates to ourRead More

Retail Clichés And Choosing To Be Better

Screen Shot 2016-07-04 at 12.59.38 PM

Retail Clichés And Choosing To Be Better If you have read any of my articles you may recognize I have very specific areas that I am super passionate about: Team Development Through Learning & Guidance; Not Tolerating “Good Enough” Performance Results But Everyone Contributing to Excellence; Customer Experience Delivery; Making Retail A Forward-Thinking Industry [getting rid of moldy and crusty processes/policies that are accepted as the status quo or [gasp] because “we have always done it this way“]. …the list actually goes on and on. One thing that makes me a little crazy is when I hear phrases like “they acknowledged they’d ‘checked out’ a couple of years ago” or “they’ve been on auto-pilot the last couple years“. These are very politically correctRead More