Retail Leadership Accountability In Team Dynamics

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Retail Leadership Accountability In Team Dynamics Holy Cow! It has been an extremely busy few weeks on my end so I have not been able to write as much as I would like to. The issue with this is I have SO much content to write about – I am overwhelmed by what to share and where to start. But…here I go… Inside this colorful, busy, and active few weeks one thing has consistently stood out and become exceedingly clear…there needs to be lots of dialog around personal accountability in retail leadership. I am currently working with a retailer to support field and corporate communications and to ensure that the voices in the field are included inside corporate initiatives and planning. One ofRead More

The Out Of Touch & Toxic Retail CEO

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The Out Of Touch & Toxic Retail CEO As I have mentioned before and I am so grateful for the things I have learned by writing this blog. I have met some truly incredible people. I have gained invaluable knowledge. I have actually ranked in the Top 100 Productivity Blog worldwide. This has been an amazing year so far and I am so glad to have this medium to share information, engage in vivid and colorful dialogs, and connect with other retail professional of all levels. I have also been able to support a variety of retail organizations in retail leadership and culture development in both short- and long-term capacities. One of the great lessons that I have learned is how to quicklyRead More

Inspiring The Future Of Retail Productivity & Organizational Health

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Inspiring The Future Of Retail Productivity & Organizational Health I have the unique and invaluable experience, over the past several months to connect with lots of different retail organizations and get to know team members inside the organization from C-Level leadership to Part-Time Sales Associates. One of the most interesting constants I encounter when I am learning about the business is that on the list of business obstacles – the people piece usually falls toward the bottom of the issues. In recent months I have heard about marketing concerns, product availability/allocation issues, operational challenges – I have even heard rationalizations relating to the weather, the finicky customer – very rarely do senior- and executive-leadership truly assess their people component and readily identify opportunityRead More

Boosting Employee Morale In Retail

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Boosting Employee Morale In Retail According to Sociologist and Harvard Professor Alexander Leighton, “morale is the capacity of a group of people to pull together persistently and consistently in pursuit of a common purpose.” Mr Leighton spoke to the fact that morale is particularly important during times of challenges and controversy. As most retail organizations continue to fix their profit and customer experience issues we are wearing away at the morale that we desperately need to drive results. Leaders, particularly those who are responsible for the customer facing teams, must know how to inspire and maintain a high-level of morale if they are committed to success and excellence for their team. Unfortunately, it is all to common that morale is measured by theRead More

The Dangers Of The Status Quo In Retail

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The Dangers Of The Status Quo In Retail In almost every single retail workplace there is an accepted and established way of doing things. These are policies, processes, and procedures that someone developed and deemed a “best practice” along the way. Often these processes are defined when a policy is launched – sometimes the practice is updated or minimally reshaped but so frequently it is established and then forgotten and the employees are still required to follow the accountability to the letter – without question. Not updating, eliminating, or overhauling the status quo can be a very dangerous and destructive path to choose in today’s retail climate. Working under the umbrella of the status quo during this precarious time leads to the vastRead More

Toxic Retail Leadership

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Toxic Retail Leadership When I created this headline I, initially, typed “Poor Retail Leadership” – but using the word “poor” brings up the idea that the leader may be okay – perhaps just not very strong. What I want to write about today is the truly bad and toxic leader and how they interfere with the growth, development, and retention of truly remarkable team members. We are witnessing the rise of toxic leaders in the retail workplace. There is so much pressure to deliver, execute, and comply in retail today that many leaders choose to lead through fear and intimidation as opposed to behaving as a supportive and inspiring business partner to their team. Someone that is committed to hiring great talent andRead More

Want To Be A Great Retail Leader? Avoid Saying & Doing These Things…

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Want To Be A Great Retail Leader? Avoid Saying & Doing These Things… Retail leadership is not easy and with all of the moldy, crusty, and outdated processes and corporate policies – it is relatively easy to fall into the trap of managing primarily for compliance, become a big grump, and an effective leader of the “status quo”.  It takes a special leader to rise above the average, not to give in to the organizational challenges, and to deliver a leadership style that inspires and motivates their team. Great retail leaders speak the truth and fight for the elimination of processes that don’t add value to the customer experience and/or the employee experience. 5 Things You Will Never Hear A Great Retail LeaderRead More

Intentional Excellence In Retail

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Intentional Excellence In Retail As a retail leader I have very little tolerance for mediocrity. I have a firm belief that people deliver the results they choose to deliver. Excellence is a deliberate result – not luck or accidental. If you want to be successful – make a decision and develop a plan to be successful. If you want to be a failure – you make excuses and play the victim and you make a choice to not succeed. It really is that simple. However, as an involved leader, I need to be able to identify the team members that work inside my area of responsibility that have the ability [and latent talents] to be excellent and help them realize what they areRead More

Keeping A Retail Team Positive During Leadership Transition

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Keeping A Retail Team Positive During Leadership Transition Benjamin Franklin said there were only two things certain in life: death and taxes. But I’d like to add a third certainty for those of us in retail: change! Those of us who work inside this industry get to experience change and shifting priorities on a daily – and sometimes hourly – basis. That’s one of the things we usually enjoy. If you are in retail and you don’t enjoy evolution – this can be a pretty rough and miserable industry to be in. The oldest and strongest emotion of mankind is fear, and the oldest and strongest kind of fear is fear of the unknown. – H.P. Lovecraft Usually, as it relates to ourRead More

Retail Clichés And Choosing To Be Better

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Retail Clichés And Choosing To Be Better If you have read any of my articles you may recognize I have very specific areas that I am super passionate about: Team Development Through Learning & Guidance; Not Tolerating “Good Enough” Performance Results But Everyone Contributing to Excellence; Customer Experience Delivery; Making Retail A Forward-Thinking Industry [getting rid of moldy and crusty processes/policies that are accepted as the status quo or [gasp] because “we have always done it this way“]. …the list actually goes on and on. One thing that makes me a little crazy is when I hear phrases like “they acknowledged they’d ‘checked out’ a couple of years ago” or “they’ve been on auto-pilot the last couple years“. These are very politically correctRead More

The Benefits Of Retail Employee Development

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The Benefits Of Retail Employee Development Most retail employees – regardless of current position – have designs on a more senior level than where they currently stand. And that’s a great thing. The challenge is that we are so busy keeping up with process and operations with our teams that we are unable to build in the valuable exercises that support employee development and career growth. Every single retail employee can benefit from a focused development program. Retail is such a fast-changing and fluid industry if anyone believes they are up-to-date in their development and growth – they are automatically behind. Yet it’s easily forgotten or allowed to take a back seat due to the pressure(s) of everyday business. Why? Why is employeeRead More

How To Fix Broken Work Relationships In Retail

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Broken Work Relationships In Retail One of the greatest pieces of advice my very first Director of Stores ever gave me when I first started in retail was “don’t burn bridges. Retail is a very small community and you will interacting with the same people throughout your career”. This advice was very valuable and frighteningly true. Retail is not always easy and sometimes we fall into unhealthy or unhappy patterns with our coworkers. Most coworkers won’t overtly show their dislike for you as they are cognizant that displaying their dislike or upset with their colleagues may impact their careers negatively. Instead they will display passive aggressive practices and/or resort to juvenile behaviors to communicate their displeasure. Doing or saying things to create difficultyRead More

Developing Your Inner Retail Leader

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Developing Your Inner Retail Leader I have this theory that most people get into Retail Leadership by accident. Especially, when I discuss entry into our industry among my circle of retail friends – we all came into this industry by chance or coincidence and found that we had a affinity for lots of aspects of the job and overall retail culture. I see amazing talent in retail very often that can absolutely be developed and encouraged to develop their leadership abilities for a long and successful career inside our industry. Creating a vivid, robust, and colorful culture can help our emerging leaders and our current leaders identify a potential long-term and successful career path which will support the health and growth of retail.Read More

7 Regrettable [But Avoidable] Mistakes Retail Leaders Make

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7 Regrettable [But Avoidable] Mistakes Retail Leaders Make Regardless of what level of leadership you currently are in inside the retail industry there are challenges that exist that can bring you and your team’s momentum to a screeching halt. A valuable leadership competency in retail is to possess and exhibit a high-level of self-awareness – which, in essence, means that we have to frequently step back and assess our style to determine if we are leading our teams and our own performance in the right direction and if we are optimizing our team talents in the process. If we are not, we need to reinvent our approach and upskill our style. Not Providing Feedback: Regardless of where “Delivering Fair & Balanced Feedback andRead More

How Retail Leaders Connect With Their Team

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How Retail Leaders Connect With Their Team One of the challenges senior field leaders face in their day-to-day role is how to connect with all of their team members to build an effective, cohesive, productive, and aligned team that is collectively committed to delivering excellence in the business. Unless we are District Leaders or Regional Leaders in a highly-saturated market – we have remote stores and teams that we need to energize and engage without, necessarily, seeing them more than two or three times per quarter. It is fairly easy to inspire and connect with teams that you see/visit frequently but it is so important to build time into your visit to inspire and get to know your teams you may not seeRead More