Being Positive In Today’s Retail Landscape

Being Positive In Today’s Retail Landscape Authentically positive people inside the retail industry are rare – most retailer leaders and team members walk around with a “negativity bias“. It is an unfortunate but very real trait we encounter in most of our retail coworkers and team members. One of my greatest challenges last year was really trying to turn around this propensity of people to possess a dangerous and overwhelming sensitivity to unpleasant or negative thoughts, comments, and/or news. Research shows that because we tend to favor the negative over the positive feelings/memories that we have to have a ratio of five positive events to one negative to maintain a healthy “balance”. Given the current retail industry environment – we experience a barrageRead More

Let’s Work Together in 2017

Let’s Work Together in 2017! It’s a new year and it’s time for a new professional adventure! 2016 has been a phenomenal year filled with lots of personal and professional growth and excitement. I am concluding two projects in the next few weeks and am ready to find a permanent organization where I can bring my experience, enthusiasm, adaptability, agility, and proven ability to elevate performance, team happiness, and customer experience through learning & development. One of my most exciting projects this year was the creation and support of a Retail Training Program in partnership with CareerBuilder & Capella Learning Solutions. Not only did I write critical content for this program but the Excellence In Retail Blog is a huge part of thisRead More

Earning Respect In The Retail Workplace

Earning Respect In The Retail Workplace There is an intangible but super salient quality that needs to exist for a retail workplace to be highly-productive. That quality is respect. In order for a team to achieve the greatest results there must be high level of trust and respect for each other. There are challenges around respect and trust in too many retail organizations. This was this never more apparent this year than when I attended a spring meeting, as a guest speaker, for a retail organization. I arrived at the venue early and saw a region of Store Leaders come in. As the team members arrived they saw colleagues they know and clearly enjoy and you could see cliques forming as people wereRead More

7 Qualities Of A Remarkable Retail Leader

7 Qualities Of A Remarkable Retail Leader This morning I was browsing retail news and catch up on things that are happening inside our industry and I came across this article from Ashley Lutz at Business Insider. This article is about the decline and impending bankruptcy that online retailer, Nasty Gal, is facing. The story includes this line, “The company has had layoffs, and former workers complained of a toxic environment.“. I remember reading about this organization a few years back and some former employees described their experience as working in an environment of “mean girls”. A culture that was built around back-stabbing, gossiping|rumor spreading, hidden agendas, etc.. And where did this culture start? It typically stems from the leader, of course. InRead More

Excuses & Assigning Blame In Retail

Excuses & Assigning Blame In Retail Excuses! UGH – where do I start? Excuses make me crazy. I grew up in home that didn’t allow excuses. You made decisions – good or bad – and you had to endure the consequence of those decisions – good or bad. You didn’t blame your troubles or successes on chance or luck – you made deliberate and conscious decisions that had a real result and outcome that you – and you alone – owned. You didn’t excuse your lack of performance on anyone or anything. If you want it – you go after it. That has been the case with me as long as I can remember. Have I – on occasion – tried to makeRead More

Making Your Own Luck In Retail

Making Your Own Luck In Retail As I have mentioned in a past article or two – I have been consulting for an extremely challenging company – in the recent months – to assess the company culture and challenges that exist in the field that are impeding growth and negatively impacting brand reputation. One of the biggest challenges that, frankly, I have never experienced before was an overwhelming lack of interest in personal growth initiatives of the field leadership and store leadership teams. It was almost as though they fought learning so that they had an excuse not to deliver results. They were happily and proactively ignorant of almost any expectation of their role and responsibilities but, holy cow – could they referenceRead More

One Simple Question In Retail

One Simple Question In Retail I am currently working with an organization on a short-term project to identify the “critical success factors” in their business so that we can develop a better, more effective candidate profile and talent attraction/selection process for their growth and the organization’s health. It’s been a wonderful experience these past couple of weeks because I get the opportunity to meet with and – essentially – interview people of all levels of employment engagement and talent to find out what the consistent factors are in those that are extremely successful and driven inside the organization and those that are not – and everyone in between. This is to capture a fair and true assessment of the non-negotiable qualities that areRead More

Practicing Personal Accountability In Retail

Practicing Personal Accountability In Retail As I have mentioned in previous posts, I have been very busy for the past few months. So much so, that writing has fallen by the wayside a bit, unfortunately. I have, literally, been searching for free moments here and there to start, work on and finish this post because it is about a real challenge we are facing in retail. So here we go… I am working with three organizations right now and one of them is a specialty retailer that is really feeling the challenges that so many smaller retailers are feeling but they also have added another layer of challenge where they hire predominantly to the criteria that their Store Managers are warm bodies withRead More

8 Signs You Have A Terrible Retail Employee

8 Signs You Have A Terrible Retail Employee Back in February I wrote about the 15 Traits Of A Terrible Retail Leader, which – to date – has been my most shared blog post. I put myself – and several of my colleagues – under a microscope of self-reflection to ensure that we were focused on being the best leaders for our team that we possibly could be. That post was the catalyst for a lot of conversations, and a lot of email dialogs, some very vivid Skype dialogs. All of those things were wonderful and fun results simply for talking about real issues we experience and we deal with and our team members deal with every day. Today, I wanted to writeRead More

6 Ways To “Show Up” As A Retail Leader

6 Ways To “Show Up” As A Retail Leader One thing people learn about me very quickly is that I am a “no excuses” kind of gal. I believe we own our attitude and our commitment to life, work and the various situations we experience every single day. Does that mean I am made of stone or oblivious to the happenings around me? Absolutely not. But what it does mean is that I, wholeheartedly, believe that regardless of challenges, obstacles, issues, or frustrations I encounter each day – I owe each moment of the day it’s best chance to be great and to maximize the moments I have to be great. That is a personal and professional philosophy as both a mom andRead More

Inspiring Greatness In Uninspiring Retail Environments

Inspiring Greatness In Uninspiring Retail Environments Let’s face it – the state of most retail organizations is pretty bleak right now. Retailers are struggling to evolve to today’s consumer spending preferences and habits. With that comes internal struggles that can, frequently, cause the culture to become rigid, confused, and desperate. In these moments the culture will be impacted negatively. We tend to become haphazard in our communication of changes, we start to value compliance over innovation, we cease involving the teams [especially in the field] in planning processes, feedback, customer perceptions/obstacles, etc and become micro-managing dictators of compliance. In these environments, more and more employees feel stuck at work and are looking for glimmers of hope for the future of the organization andRead More

Developing Managerial Courage In Retail Leaders

Developing Managerial Courage In Retail Leaders As I mentioned in my last post, it has been a wildly busy several weeks. I am currently working on an amazing project with a company that is extremely challenged with their Store Leader level of employee. The company I am currently supporting does not invest in their people. Store leaders are selected using an outdated set of criteria – with the most important and valued “skill” that their store leaders can possess is [wait for it…] compliance. Very rarely am I working with an organization that is extremely healthy – sometimes it happens [but not very often] – in the case of this project, the company is struggling. It is struggling with its organizational culture, employeeRead More

Retail Leadership Accountability In Team Dynamics

Retail Leadership Accountability In Team Dynamics Holy Cow! It has been an extremely busy few weeks on my end so I have not been able to write as much as I would like to. The issue with this is I have SO much content to write about – I am overwhelmed by what to share and where to start. But…here I go… Inside this colorful, busy, and active few weeks one thing has consistently stood out and become exceedingly clear…there needs to be lots of dialog around personal accountability in retail leadership. I am currently working with a retailer to support field and corporate communications and to ensure that the voices in the field are included inside corporate initiatives and planning. One ofRead More

The Out Of Touch & Toxic Retail CEO

The Out Of Touch & Toxic Retail CEO As I have mentioned before and I am so grateful for the things I have learned by writing this blog. I have met some truly incredible people. I have gained invaluable knowledge. I have actually ranked in the Top 100 Productivity Blog worldwide. This has been an amazing year so far and I am so glad to have this medium to share information, engage in vivid and colorful dialogs, and connect with other retail professional of all levels. I have also been able to support a variety of retail organizations in retail leadership and culture development in both short- and long-term capacities. One of the great lessons that I have learned is how to quicklyRead More

Inspiring The Future Of Retail Productivity & Organizational Health

Inspiring The Future Of Retail Productivity & Organizational Health I have the unique and invaluable experience, over the past several months to connect with lots of different retail organizations and get to know team members inside the organization from C-Level leadership to Part-Time Sales Associates. One of the most interesting constants I encounter when I am learning about the business is that on the list of business obstacles – the people piece usually falls toward the bottom of the issues. In recent months I have heard about marketing concerns, product availability/allocation issues, operational challenges – I have even heard rationalizations relating to the weather, the finicky customer – very rarely do senior- and executive-leadership truly assess their people component and readily identify opportunityRead More