Managing Conflict In Retail

Managing Conflict In #Retail Managing conflict is probably one of the more important competencies to possess, as a leader, in retail. Conflict regularly rears it’s ugly head in retail and it comes from, and is directed toward, a lot of people and places within an organization. It exists between leaders and their teams, peers, employees and their boss(es), and/or employees and senior/executive leadership. It’s something as leaders, we deal with, in some form or fashion, at least on a weekly basis. Conflict in retail can revolve around personalities, policies, who assisted a specific customer, scheduling, unspoken perceptions, workload balance…literally, I have seen conflict brew over nothing. There are few things that I have seen fail, miserably, for leaders when trying to deal withRead More