You Don’t Have To Be A Jerk, But You Do Have To Be Honest

Retail Feedback: You Don’t Have To Be A Jerk, But You Have To Be Honest One thing I learned early on in my career is to give pointed, focused feedback. I, probably like a lot of retail leaders today, had to learn the hard way. I first started in retail leadership when I was 18 and was made a District Manager by 19 and wanted to be adored by my team and I had not the slightest clue on how to coach, develop, or lead anyone. So, when I had to address issues it was in generalities and I apologized, A LOT, throughout my schpiel. Clearly, that was not the way to go: So…as I upskilled my development in leadership and shored upRead More

Recognition & Motivation

#Retail Recognition/Motivation In my blog post titled, Celebrating Top Performers In #Retail, I mention the fact that, “The pedestrian (and all too frequent) approach in retail is to manage and focus on the bottom performers and so frequently that is done to the detriment of appreciating and supporting the “A” and “B” players in a company.” I can remember a couple examples of this during my own career but I will share one of the most recent ones: I worked for a company where my team produced amazing results, week after week, we were the #1 Region in the Company in every single key performance indicator. The bottom performing RM who was <23%> to LY and <27%> to Plan had two AMAZING weeksRead More