The Importance Of Succession Planning In Retail [And Ideas On How To Maximize Value]

The Importance of Succession Planning In Retail [And Ideas On How To Maximize Value] I have made my feelings about the traditional Performance Appraisal well known – but there is an item that we piggy back onto this process that most retailers use to rank the employees inside a department or an area of responsibility. This process requires a reinvention to make it, not only a important process in your business today, but a tool to support the growth pace in each retail organization. Succession Planning – this incredible tool is invaluable but is consistently underused and undervalued the remainder of the year in most retail organizations. Succession Planning is critical to the long-term success of the business. It helps, if done correctly,Read More

The Power of Employee Happiness In Retail

The Power of Employee Happiness in Retail “If you are lucky enough to be someone’s employer, then you have a moral obligation to make sure people look forward to coming to work in the morning.” –John Mackey, Whole Foods Market The brilliant people behind TinyPulse recently published an interesting article about what job satisfaction looks statistically speaking. You can view the infographic here. But…here are the amazing findings: • Companies with happy employees outperform the competition by 20%; • Happy employee are 12% more productive than their miserable peers [who are 10% less productive] • 67% of full-time employees with access to free food at work are “extremely” or “very” happy [this was a big benefit for our company as well, you canRead More

Workplace Culture Struggling? Here’s How To Fix That.

Workplace Culture Struggling? Here’s How To Fix That. One of my absolute favorite things about blogging is that I get to interact with new people every day. I get several emails a day about different articles or topics I’ve written about, I have been having some wonderful improptu Skype video calls with industry colleagues…it has been amazing to network and connect with people who share interests and those who bring a different perspective to some of the topics I write about. I have also been hearing about companies that do things extraordinarily well and who put their people first and conversely, those that struggle in that area. Earlier this week I received an email from someone who has seen their great company cultureRead More

Jump Start Your Day: Retail Edition

Jump Start Your Day: Retail Edition I think most of us can agree that Richard Branson is a pretty interesting entrepreneur. He also seems like a innovative, considerate, and fearless businessman. These qualities, in addition to his tremendous business successes, make him an fascinating person to follow, read about, learn from. For the past 50 years Richard Branson has maintained the same morning routine. Here is what that looks like: -Waking up at 5:00am -He builds in time to exercise and spend time with family [which then allows him to focus on work] -He allows time for reflection and organization (a) During this time he paces out his day, catches up on news, replies to emails -He believes in waking up with passionRead More

Recruitment & Retention In Retail 2016

Recruitment & Retention in Retail 2016 As I mentioned in an article earlier this week, I read a lot for work and oftentimes I find bits and pieces of information take up residence in my brain and then ultimately, I find it creates a topic that is interesting and relevant to the retail industry and my organization. Today’s article is totally a cohesive conglomeration of interesting things that I have read over the past few days that have inspired thought around recruitment and retention topics inside retail organizations. I recently read a great article on LinkedIn with a wonderful image attached to it that outlined the top recruitment priorities that are most important to sourcing and identifying candidates to fill specific roles. InterestinglyRead More

Trust In The Retail Workplace

Trust In The Retail Workplace A portion of my job requires me to read…a lot…which I love. I am able to connect one topic to another, have something catch my interest that I was not very knowledgeable of. The other day I wrote an article about Retail Leaders: You Own Your Team’s Results & Satisfaction At Work and referenced the topic of trust. According to Dr. Duane Tway trust is “the state of readiness for unguarded interaction with someone or something.” As found by Harvard Business School professor, Amy Cuddy, people quickly answer two questions when they first meet you: _ Can I trust this person? (warmth)_ _ Can I respect this person? (competence)_ But in fact warmth, or trustworthiness, is the mostRead More

Creating A Retail Paradise

Creating A Retail Paradise I saw a quote in early 2015 that I thought was brilliant…it was by Michael Dooley and it said “Create a paradise where employees want to stay. Not just visit.” Yesterday, I was having a great video chat with a colleague and referenced this quote and we had an amazing conversation about Employee Retention and how to re-up/re-purpose budgets that have been spent on turnover and hiring and infuse those funds into “creating a paradise” for our employees to want to stay at (and, honestly, for myself as well). For the past 15 months or so I have been working to improve and measure results/impact of workplace culture developments and note the specific actions we have taken that have producedRead More

Interesting Facts About Valentine’s Day: Retail Edition

Interesting Facts About Valentine’s Day: Retail Edition That time of year is upon us again. Yes…it’s Valentine’s Day! It’s such an interesting shopping holiday [majority of shopping is done in the six days leading up to and including the day of], stores are bleeding pink and red everywhere you look. I thought I would share some interesting and fun facts facts about this unique holiday some of which directly impacts our industry: -There are various stories about how where/when this “holiday” originated, but the most popular – from what I can find is…Valentine’s Day started from a story is about a young Roman priest named Saint Valentinus who secretly performed matrimonial ceremonies of the soldiers belonging to Claudius II. Claudius II had forbiddenRead More

How To Beat The Winter Blues In Retail

How To Beat The Winter Blues In Retail As I sit here watching the beautiful snow fall that I have wished for all winter, it’s hard to believe that people don’t love snow or winter. Perhaps it’s because after spending the last two winters the Southwest where only the Summer season existed. It made me appreciate the beauty of all four seasons and appreciate them for their uniqueness. If you didn’t know, there is actually a type of psychological affliction called Seasonal Affective Disorder is a rare phenomenon that has been exaggerated. Out of 800 people who were surveyed in the initial SAD study 92% of participants reported seasonal changes in mood and behaviour and 27% said these were a problem. According toRead More

Questions, Questions, and More Questions

 Questions, Questions, And More Questions -Do cats get scoliosis? -Why do lightbulbs burn out? -What are bricks made out of? -How do 2-way mirrors work? -What does the barometer reading mean? -How often do volcanoes explode? -How do batteries work? -How do airplanes fly? -Why do you listen to weird music? Yesterday was a snow day so my sons were home from school. The questions above were some of the questions I remember from yesterday…there were hundreds. Some I was able to answer, some I directed them to look up on the internet or in their books, some I was unable to answer but curious about as well so we “investigated” the answer together. It was a fun day of learning things thatRead More

High-Resolution Leadership

I admit it, I am a bit of data nerd.  I actually get really excited when new statistical reports are released. Recently, DDI  released “High-Resolution Leadership: A collection of findings that reflect how leadership shapes today’s business landscape.” The information contained in this collection of reports is very high-value and important to the future of our industry, talent, organizational development, and growth: Here is how we stack up in our industry. In Retail, our strengths, overall, are: • Business Savvy • Coaching & Developing others • Compelling Communication • Cultivating Networks We rank as “mid-range” with: • Building Organizational Talent • Customer Focus (really?!?) • Driving Execution • Driving For Results • Inspiring Excellence • Operational Decision Making We are down in inRead More

Retail Leaders: You Own Your Team’s Results and Satisfaction At Work

Retail Leaders: You Own Your Team’s Results and Satisfaction At Work According to a Corporate Executive Board’s Study/Report, “64% of employees do not feel their current role truly reflects how they do, or should, work with others to get their jobs done, and only 40% report their manager is able to effectively connect them with their co-workers, so many are uncertain about whom to work with and how to do it successfully”. In the report it supports building a collaborative workplace for elevated performance results, organizations that were able to move more employees to high levels of enterprise performance realized a 10% improvement in profitability, compared to a 5% improvement for those who emphasized and achieved high levels of individual performance alone. TheRead More

Annoying Employees? Difficult Colleagues? Here’s How To Handle That

Difficult Employees? Colleagues? Here’s How To Handle That I once read that in life we should be able to build rapport and have a genuine feeling of “like” for 85% of the people we meet/interact with. Which means that 15% of people we just are unable to connect with and no matter how we try we just won’t like, and vice versa 15% of the people we interact with won’t much care for us either. There are all sorts of personalities in the retail workplace and that’s one of the great things about our industry – how we embrace diversity and inclusion. Our variety of perspectives and points-of-view allow for shared ideas and solutions for improved results. Understanding that we are not designedRead More

How To Have A Great Start To The Week

Tell Me Why I Don’t Like Mondays? Most people dislike Mondays. It just seems like the thing to do when Monday rolls around. I actually love Monday…I am one of those people that can separate themselves from work on my days off but Sunday nights I start brainstorming how I am going to attack and conquer the week starting Monday. It the pedestrian thing to do to moan (literally for 12 minutes the average worker moans about Monday – yikes) and groan about the start of the work week. Why though? Here are some interesting facts about Monday: -According to The Telegraph UK: “Most of find the start of the week so demoralizing that we can’t even bear to crack a smile untilRead More

The Power Of Gratitude In The Workplace

The Power Of Gratitude In The Workplace One of the first things that came to mind when I was thinking about implementing our “Wall Of Kindness” during the holidays at our work place was this article I read on Huffington Post that states: “expressing gratitude improves mental, physical and relational well-being. Being grateful also impacts the overall experience of happiness, and these effects tend to be long-lasting”. Who or what workplace couldn’t use more of that? Here are some interesting statistics from a survey conducted by Greater Good: -93% of people agree that grateful bosses are more likely to succeed -18% of workers think gratitude make bosses seem week -60% of respondents said they “either never express gratitude at work or do soRead More