Elements Of Great Retail Customer Experience Program

Elements Of A Great Retail Customer Experience Program In retail we have no shortage of “Steps Of Customer Service”. Unfortunately, most of these steps are so completely shallow and pedantic that all that results is, mostly, uninspired and anonymous service from the cashier role which is, frequently, the only interaction. Customer Experience needs to be included as part of the organizational culture in order for it to be taken seriously. Everything we do should be aligned with delivering a better, more personalized, energizing, engaging, and interactive experience to our customers. This needs to be a commitment that is embraced and followed from the top down in retail organizations. In the past week here is some of the recent retail news: True Religion PacSunRead More