Earning Respect In The Retail Workplace

Earning Respect In The Retail Workplace There is an intangible but super salient quality that needs to exist for a retail workplace to be highly-productive. That quality is respect. In order for a team to achieve the greatest results there must be high level of trust and respect for each other. There are challenges around respect and trust in too many retail organizations. This was this never more apparent this year than when I attended a spring meeting, as a guest speaker, for a retail organization. I arrived at the venue early and saw a region of Store Leaders come in. As the team members arrived they saw colleagues they know and clearly enjoy and you could see cliques forming as people wereRead More

7 Qualities Of A Remarkable Retail Leader

7 Qualities Of A Remarkable Retail Leader This morning I was browsing retail news and catch up on things that are happening inside our industry and I came across this article from Ashley Lutz at Business Insider. This article is about the decline and impending bankruptcy that online retailer, Nasty Gal, is facing. The story includes this line, “The company has had layoffs, and former workers complained of a toxic environment.“. I remember reading about this organization a few years back and some former employees described their experience as working in an environment of “mean girls”. A culture that was built around back-stabbing, gossiping|rumor spreading, hidden agendas, etc.. And where did this culture start? It typically stems from the leader, of course. InRead More

Excuses & Assigning Blame In Retail

Excuses & Assigning Blame In Retail Excuses! UGH – where do I start? Excuses make me crazy. I grew up in home that didn’t allow excuses. You made decisions – good or bad – and you had to endure the consequence of those decisions – good or bad. You didn’t blame your troubles or successes on chance or luck – you made deliberate and conscious decisions that had a real result and outcome that you – and you alone – owned. You didn’t excuse your lack of performance on anyone or anything. If you want it – you go after it. That has been the case with me as long as I can remember. Have I – on occasion – tried to makeRead More