My Mission Statement
As a retail leader, I am committed to delivering a phenomenal customer experience and consider this in all interactions with my business partners and our customers. I accomplish this through a focus on engaging and energizing communication, an unwavering commitment to being a present and active listener, and an enthusiastic brand ambassador. I work, daily, to support and deliver a solutions-driven culture that is ruthlessly aligned with the organizations vision and values and that embraces honesty, integrity, respect, openness, kindness, agility, adaptability, and involvement to drive results that consistently exceed all organizational goals and objectives – as well as the career goals and objectives of my team members. Working to drive employee engagement and workplace happiness through building a culture that retains and recognizes it’s top performers and attracts top talent. Through this, our team and our organization wins big and grows!
My ‘No Jerks’ Policy
I pride myself on my “NO JERKS” policy – meaning I don’t do business with jerks. And a “jerk” can mean a variety of things: a meanie, a disinterested or lazy teammate, people with hidden agendas, dishonest or lacking in integrity colleagues, and/or an opportunistic business partner. I WORK WITH WITH ONE FIRM CONVICTION: ELEVATE RETAIL ORGANIZATIONS & PEOPLE WITH HEART. So in early 2015 I drew a line in the sand. Actually, I drew it in cement. I only do work for people and work with retail organizations that I truly believe are run by nice, kind, honest, and genuine individuals, that are doing good things in the retail world, for their team members, for their customers, in their communities, and in their offices, and that are always authentic in their business dealings.
As a result, I have the distinct pleasure of using my talents for good – not evil – every day. Which is pretty remarkable. Working with nice people helps me continue my commitment and promise to be nicer too. And I always welcome personal interactions over emails – because meeting strangers and talking to friends is fun and nobody calls each other any more.