Leadership & Brand Transparency

Recently, I’ve come across two profoundly interesting workplace culture and questionable leadership examples of how social media is forcing organizational transparency and working to shift the balance of power a tiny bit more in a candidate’s/employee’s favor. There is a lot of fear around speaking the truth and spotlighting the bad behavior or clearly poor executive decisions that most of us have encountered and witnessed in a lot of workplaces – regardless of industry. But there are some brave “voices” that are no longer willing to tolerate the despotic and gnarly culture too many organizations and “executives” dole out and that the masses passively accept. A Bold & Fearless LinkedIn Post Two weeks ago I was scrolling through my LinkedIn feed and cameRead More

Hooray For Curious Minds

Hooray For Curious Minds! If you’re anything like me, you were glued to the Michael Cohen congressional hearing on Wednesday. It was fascinating and salacious. It was both the most interesting and worst of today’s politics. One thing really stood out to me and it was that there were stories and situations that Mr. Cohen offered to the committee that absolutely begged for follow up questions but those questions were never asked by most of the congressional representatives. This lack of curiosity is fascinating to me and it absolutely made me recollect a few experiences I have had surfacing or escalating questionable or outright diabolical people, behavior, and/or practices to various corporate bodies and it has – essentially – fallen on deaf, disinterestedRead More

Genuinely Fabulous Leaders Are Humble Leaders

Genuinely Fabulous Leaders Are Humble Leaders A ProSocial & Collaborative Leadership Quality A few weeks ago I shared a story about an interaction with a VP of Strategic Planning that was so profoundly bizarre and unpleasant it has consistently popped into my mind as it relates to how toxic that person’s leadership style must be with their team and how damaging they are to the culture of their company. In my first and only meeting with this person they spent 18 of our 25 minutes together detailing how important and revered they are and have been in all of their roles. It was an introduction I have never heard the like of before – it was filled with hubris and a flagrant disinterestRead More

Use Common Sense & Be A Kind Person

Use Common Sense & Be A Kind Person It continues to be evident as I work with so many diverse and unique people/groups that far too many issues of miscommunication start with all the labels we assign and adopt for ourselves. We label what kind of leader we are. We label what kind of learner we are. We label what kind of parent we are. We label what kind of shopper we are. We have a harmful obsession with labeling ourselves with nicely packaged ideas of what and who we are. We assign labels for ourselves so that others can understand the fundamentals of our behavior. Why is it that in contemporary culture, we appear to have such a strong desire to dissectRead More

Emotional Terrorists In The Workplace

Emotional Terrorists are everywhere in the workplace. There is no hierarchy to emotional terrorism – although most of us have worked with/for a boss that wields their authority in a not-so-nice way. A manager can be a jerk to their colleagues or their people and a subordinate can be a bully to peers as well as upward to organizational leadership and business partners. Regardless of the position they hold, they inflict a tremendous amount of damage and chaos into the environment and hurt the brand – usually on a large scale. The good news, though…surviving these emotional terrorists is a craft, not a science. People are either good or bad at it. If they are bad at dealing with these toxic people, theyRead More

I Declined An Offer For My Dream Job. Here’s Why…

I Declined An Offer For My Dream Job. Here’s Why… In early Fall 2018 I was contacted by Dyson – a company that I – as a consumer – loved. The role they were seeking to fill was fabulous and I was really excited, energized, and flattered that they contacted me to discuss this opportunity. The role had been vacant for eight months and according to the executives in the organization, the field was struggling with selling and product knowledge – especially to consumers falling outside the economic description of a “deep-resource” customer. After speaking with nine people over the course of approximately five weeks, I knew I could help elevate engagement through learning & development, retention, and customer experience. However, there wereRead More

Stop Tolerating Mediocrity Already

Stop Tolerating Mediocrity Already Frequently, when I meet with an organization for dialogs around a consulting project I assess a few things before either accepting or declining the adventure. One of the things I assess is – if recognition [especially around top performance] is or is not a priority with the organization or if they aren’t open to treating their top performers with special considerations…I won’t accept the project. Great people with great attitudes who are highly-productive in the workplace are few and far between. If an organization has a cavalier attitude towards recognition, reward, and/or results there isn’t a lot I can help them with. They will lose their top talent, ultimately, and fade away from relevance in today’s world. A fewRead More

Mature Talent Strategies

Why Mature Talent Strategies Are Necessary Organizations with the most mature talent acquisition functions perform 30% better on business outcomes and are 160% more likely to achieve higher recruiting performance results than organizations with primarily reactive recruiting processes, according to Robin Erickson, vice president and talent acquisition research leader at Bersin by Deloitte. Bersin by Deloitte found that companies with high-maturity talent acquisition functions exhibit 18% higher revenue and 30% greater profitability compared to companies with low-maturity talent acquisition performance. These numbers are real and true reflections of organizations that are investing in a mature and appropriate talent strategy for their business. So, why is it that so many organizations treat their talent acquisition program and candidates so capriciously? Talent acquisition is aRead More

Supporting Creatives In The Workplace

Supporting Creatives In The Workplace The creative genius is “both more primitive and more cultured, more destructive and more constructive, occasionally crazier and yet adamantly saner, than the average person.” – Frank X. Barron As a Learning & Development leader, I am frequently asked how I am able to cater to the various learning styles of people. When I ask the person who surfaced the question to clarify – they usually mean the VARK system of learning. VARK stands for “Visual, Auditory, Reading, and Kinesthetic”. This system is thought to have had something to do with the self-esteem movement of the late ‘80s and early ‘90s. So lots of people have clung to their original assignment that they are a certain type ofRead More

Teaching People How To Treat You

Teaching People How To Treat You About three months ago I was consulting with a retail organization and the VP of Stores asked me to visit with him. He wasn’t a person I was directly working with on that project so it was a little unusual but he explained to me that they’d recently promoted two people to District Manager level roles who were having a difficult time assimilating into their new position with their teams. He asked me if I could spend two days with these two new DM’s to identify the issue(s) they were having and give them some guidance. “Yay!”, I said. I missed being in the field, with customers and the hard working people who drive the business. SoRead More

Silent Signs You Are On A Great Path At Work

Silent Signs You Are On A Great Path At Work It is a tenet of legitimately great leadership that we need to be actively interested and invested in the growth and career path of people we are lucky enough to lead – especially our high-performers and those who show they are high-potential. However, it is not unusual – unfortunately – if you are very strong, ambitious, and competent for some newer leadership or leadership whose priorities are a little blurry to instead invest time and energy in poor performers or “fixing” toxic employees and leave some of the better people to their own devices. Should it be this way? No, but the reality is most leaders and organization still function this way. It’sRead More

When Verbal “Tee-Ups” Are Given – Beware!

When Verbal “Tee-Ups” Are Given – Beware! Recently I had very interesting interactions with two strangers. One person contacted me through LinkedIn and the other person contacted me through Twitter. I tend to get a lot of emails and direct messages and I make it a point, unless it clearly is someone who wants to sell me something, to respond to all messages. One person started with LinkedIn message and then started texting – no problem…my cell number is clearly listed on my LinkedIn headline. But they kept telling me how honest they were in the midst of their communication. “I am honest, “I will be honest”, “Just trying to be honest”. Oy vey…it was too much and my mind’s warning alarm wentRead More

Poisonous Leadership Practices

Poisonous Leadership Practices I was catching up with a friend of mine the other night and we covered a variety of topics during our conversation. We got to the topic of work and I asked how things were going. She mentioned that her new[ish] boss was “weird” but she was waiting for a friend who was planning on recruiting her to another organization. I asked her what “weird” meant. In this context, weird means not accessible, tone-deaf to the needs of anyone that manager didn’t hire, they are profoundly wishy-washy when it comes to approving time off of work, they definitely promote a culture of favorites, and are – in general – a zero-charisma communicator during interactions. Unfortunately, this isn’t the only timeRead More

Obstacles To Effective Learning & Development

Obstacles To Effective Learning & Development It still surprises me to learn about the number of companies that opt to deliver learning & development initiatives in either formal- or classroom | seminar-style training knowing that method of information transfer ultimately sabotages the content being shared. We consistently continue to undermine learning and promote forgetting through out-dated, musty models of knowledge sharing. Here are three [out of six] of the greatest impediments to effective programs today: We Need To Minimize Forgetting And Maximize Learning Research on the “forgetting curve” shows that within one hour of formal learning [classroom or seminar style training], people will have forgotten an average of 50% of the information presented. Within 24 hours, they have forgotten an average of 70%Read More

Do You Know How To Lead A Team & Work Within A Team?

Do You Know How To Lead A Team & Work Within A Team? One of the most obtuse questions I am frequently asked by recruiters or hiring managers that contact me is “Do you know how to lead a team?” [or a variation thereof]. Upon hearing this, I take a very deep breath and instantly know the person asking has only glanced at my résumé or my LinkedIn profile – if they have reviewed my background at all. Following a very dramatic mental eye roll, I launch into my description of how I have been designing and developing effective teams for over 20 years [14 of those years I didn’t have company resources or tools for Learning & Development – I had toRead More