The 3 E’s – Engage, Enchant, and Energize

My 3 E-nitiatives For 2016: Engage, Enchant, and Energize One of my commitments to my teams this year is to create and share only content that will: -Engage -Enchant -Energize I am calling this My 3 E-nitiative For 2016. Most of us who have spent time in Retail have been through a multitude of training modules, programs, seminars, and orientations in our retail background that have been redundant, or our skill set exceeded the material, or…even better…we knew more than the person training us (How annoying and ineffective, right?). This immediately creates a risk of disengaging your audience. Since such a big part of my job is training and development and my audience is entry level to executive, it is so important forRead More

Retail Onboarding Best Practices

Retail Onboarding Best Practices Effectively onboarding new hires is definitely an opportunity in the retail industry. The assumption being, a lot of times, that the team member is a “revolving door employee” and quickly jump ship if recruited by another company or continue looking for a job that pays them slightly more. Did you know though that “Only 12% of employees leave a job for more pay” (Source: TalentWise). Therefore, the opportunity to create a career-focused environment that delivers meaning & purpose is missed and there is no compelling reason for them to stay. If you have a program for engaging your new hire from the candidate experience while interviewing through the training process you stand a greater chance of retaining your newRead More

Retail Holiday Parties: Dos & Dont’s

Retail Holiday Parties: Do’s & Dont’s I have been working in retail for a very long time and have attended my fair share of holiday parties both personally and professionally. Also, I have been lucky enough to attend some really amazing and some surreal [for lack of a better word] holiday parties with friends. Back when I was in college, I worked at a 5 Star Resort, as a concierge, whose business was largely conference based. At times I would work events to help out other departments and, by far, working holiday parties as a cocktail hostess was the most illuminating, educational, and down right entertaining from my perspective but tragic from other’s perspectives. I would love to know the psychology behind whyRead More

Retail Meetings: How To Make Them Efficient & Effective

Meetings In Retail – How To Make Them Efficient and Effective Meetings…UGH!! Am I right?!? Meetings and conference calls are , frequently, met with a very exaggerated eye roll in retail! They, often, lack inspiration and substance. It’s time to reinvent and structure meetings in a different way in retail. Earlier today I read a great quote from the great Megan Biro of TalentCulture about meetings: “Meetings are certainly the canary in the coalmine; in an authentically transparent company, they reflect everything about that company, including its message and mission.” Everything, all business practices, need to relate back to the company values and mission/vision. Ask yourself – Is the time spent on this meeting and in the meeting going to produce positive, effective,Read More

Deadly Sins Of Communication

Deadly Sins of Communication in Retail I recently read an article on HBR.com titled “The Top Complaints from Employees About Their Leaders“. According to the article “91% of employees say communications issues can drag executives down“. The article cited that there is a “clear lack of #emotionalintelligence among business leaders” that culminates in the following leadership traits: bullying, narcissism, micromanaging, etc. Here are a couple of the statistics that really stood out to me -Not recognizing employee achievements (63%) -Not giving clear directions (57%) -Not having time to meet with employees (52%) -Refusing to talk to subordinates (51%) -Not knowing employees names (36%) Some additional communication faux pas’ I have witnessed: -Using excessive profanity in verbal communication -Gossiping about subordinates or co-workers toRead More

Stay Interviews

In previous posts I have mentioned “Stay Interviews” and what a great tool they are as it relates to company culture. I thought I would take this opportunity to expand on this program and how powerful it can be to Workplace Happiness and Career Growth for employees. As far as the traditional annual performance review goes, you can see in the graphic to the left that a good majority of employees don’t believe this to be a true indicator of their performance. According to an SHRM survey even “90% of HR professionals do not believe their companies performance appraisals provide accurate information”. It is clearly a time for change and reinvention of the process. Transitioning to a “Stay Interview” model in many retailRead More