The Dangers Of Ignoring Performance Issues

The Dangers Of Ignoring Performance Issues There are A LOT of theories out there about how much a bad hire costs an organization. They range anywhere from $240,000 according to well-known recruiter Jörgen Sundberg to , at least 30% of the employee’s first-year earnings according to the U.S. Department of Labor. Either way, that is incredibly damaging to an organization. While the financial impact is definitely quantifiable, CFOs actually rank a bad hire’s morale and productivity impacts ahead of monetary losses and permitting poor performance not only adds to the financial implications of poor performance and a poor fit but it inflames the morale and productivity issues of the organization. Disruptive employees lower the bar for other employees, and their bad habits areRead More

7 Ways To Encourage A Culture Of Innovation

7 Ways To Encourage A Culture Of Innovation Effective and smart leaders know they have to maintain a competitive edge within their industries in order to capture their piece of the proverbial pie. Therefore, it is essential that a business continually improves upon what it offers – in product, service, and|or experience – and how it operates to ensure that they are maximizing all opportunities that exist and building a sustainable and agile business. One of the qualities that separates bland and forgettable businesses [even if at one point they were novelty and popular] from outstanding ones is innovation. Organizations that construct a culture that encourages innovation – at every level of the business – allows them to remain adaptable and forward-thinking. ThoseRead More

10 Characteristics of Confident & Compelling Leadership

10 Characteristics of Confident & Compelling Leadership Absolutely regardless of your personal definition of success, there are a number of common characteristics that are possessed and shared by effective and objectively successful people. I have been extremely fortunate to meet and interact with, and learn from, some of these people over the past couple of years. I am always very excited to – following my interactions with well-known CEO’s or successful business people that I meet – identify qualities we share and those that I admire that I want to perfect and embody for myself in my professional, and even personal, life. Following a meeting last week with one organization’s CEO that I profoundly admire, I wanted to reflect on what was soRead More

8 Skills That Are Difficult To Learn [But SO Important To]

8 Skills That Are Difficult To Learn [But So Important To] Some of the most important things to  possess in life aren’t tangible but they do take a tremendous amount of patience, perseverance, and perspiration to acquire, let alone – master. Understanding the benefits of these qualities makes a difference in every aspect of life and – especially – in the workplace. TIME MANAGEMENT: Effective time management is one of the most highly valued skills by employers. While there is no singularly correct way, it’s important to find a system that works for you and be consistent with it. Why is time management important? Time Is Limited: No matter how you slice it, there are only 24 hours in a day. You CanRead More

Saccharin Leadership: Enough Already With The Sugar-Coating

Saccharin Leadership: Enough Already With The Sugar-Coating One of the principles of great leadership and a way the most successful leaders distinguish themselves – in any industry – is by building great relationships with their colleagues. They have unwavering reputations for being authentic, empathetic, and reliably honest. Global research from Edelman’s Trust Barometer reveals that despite integrity being the most desired leadership quality, only about 25% of people think their bosses actually have it. According to Merriam-Webster the definition of integrity is: firm adherence to a code of especially moral or artistic values and the quality and state of being complete or undivided. If integrity is the most desired leadership quality and if we commit to being authentic, truth-telling business partners and true leadersRead More

The “Why” Behind Being A Committed Leader

The “Why” Behind Being A Committed Leader Every so often – when my job or work “in general” becomes frustrating I have to stop and really think about how and why I chose to become a leader. I know when I started my retail career I moved up fairly quickly because I was REALLY good a few things. Visual Merchandising, organization, representing my brand, communication, and customer experience delivery. These were things that were recognized and rewarded by my Directors and CEO and for that, I am so appreciative – as without their encouragement I would be hard-pressed to find what industry my European History major translated into as a career. What I wasn’t very good at was “leadership”. I hadn’t coached orRead More

Benefits Of Self-Development

Benefits Of Self-Development I get very excited when I hear about organizations that invest in learning & development for their people. REAL learning and development, not just learning that benefits the organization but information that promotes and enhances the marketability of the employee and their career path – whatever that may be. Unfortunately, organizations that truly and unselfishly make an investment in the growth of their team members are rare but they are out there and they worth their weight in gold. I also get extremely delighted when I meet people who are passionate and completely obsessed with their personal development. People who proactively seek to upskill their knowledge or competencies are unique and engaging as they share with and learn from others.Read More

9 Telltale Signs You Have Built A Great Team

9 Telltale Signs You Have Built A Great Team As leaders we spend a significant amount of time and energy focusing on what we can do better; what we can adapt and evolve to be more effective; what do we have to do next to upskill our team members. We rarely stop and reflect on where we started and how far we’ve come because we are always looking to the future and what we need to do next; to have, and/or to be to be ready for the newest incarnation of business. However, it behooves us to take a moment and assess the team environment we’ve created. Great teams don’t just happen. To build a cohesive, collaborative, and unstoppable team requires a tremendousRead More

What Compels People To Stay At A Bad Job?

What Compels People To Stay At A Bad Job? I have been extremely lucky  in my career to work with some truly amazing organizations, and more importantly, truly fabulous leadership. I have also had the beneficial experience of working in environments that are not-so-amazing. I consider myself fortunate to have only encountered a toxic company and their toxic leadership twice in my career. Both times I recognized my value and decided to move on to a new opportunity that would excite me and would allow me to be…me.  One of those experiences concluded in early 2015 and inspired me to create a “No Jerks Policy” for my career that I firmly stand behind to this day. One of my favorite things about myRead More

Learning From Workplace Mistakes

Learning From Workplace Mistakes As I recollect my most excellent mistakes at work, one stands out as the clear winner…many years ago I worked for a company whose primary communication was voicemail. You would dial into a main number and hit a code/extension and you were able to leave a message for someone. So, if I needed to connect with my boss I would dial his extension and leave a message of things I needed to discuss or updates. If I needed to leave a voicemail for my team, the extension was different. Do you see where I am going with this? I accidentally dialed my team’s extension to leave a message for my boss. On that one message I left information aboutRead More

Outsmarting The Workplace Shark

Outsmarting The Workplace Shark Last week I wrote an article about ambition and what a great quality it is. I love socializing with ambitious people. Their enthusiasm is contagious, they want to be heard but they also are active listeners. They are driven, engaging, and have a ton of personality. They ask for help, they share their failures, they support others with the sharing of their best practices. It’s one of my favorite human qualities and along with sense of humor, it is a non-negotiable character trait in people I spend my time with. Ambition is often what separates the good from the mediocre and the exceptional from the great. What I didn’t include in my article in any detail was about theRead More

Ambition – Be The Game Changer

Ambition – Be The Game Changer The primary definition of ambition, according to Merriam-Webster, is “An ardent desire for rank, fame, or power. A strong desire to do or to achieve something, typically requiring determination and hard work“ I recently worked with an organization where there was a palpable [and tangible] lack of ambition at most levels. It was an interesting and unique culture for me to be immersed in and study as it was the a truly fascinating example of lower skilled workers, coupled with a severely lower wage workforce than I have ever been exposed – en masse – to in my career and a company that, sadly, sought these types of employees so that there would be no challenge toRead More

How To Support Emerging Leaders [And Why It’s So Important]

How To Support Emerging Leaders [And Why It’s So Important] I have spent the majority of my professional life in the retail industry. I am slowly extracting myself from being exclusively designated as a retailer and voraciously working on some self-development initiatives that will support my skill set and core competencies that are transferable and compelling to different industries. I am currently working with four organizations – two inside of retail and two outside. My resume has always been difficult for retail to digest, my diverse experience inside our industry has absolutely worked against me [as it relates to being desirable to retailers (and more specifically, their ATS)] –  but as I am being contacted by a variety of organizations and exploring opportunityRead More

Earning Respect In The Retail Workplace

Earning Respect In The Retail Workplace There is an intangible but super salient quality that needs to exist for a retail workplace to be highly-productive. That quality is respect. In order for a team to achieve the greatest results there must be high level of trust and respect for each other. There are challenges around respect and trust in too many retail organizations. This was this never more apparent this year than when I attended a spring meeting, as a guest speaker, for a retail organization. I arrived at the venue early and saw a region of Store Leaders come in. As the team members arrived they saw colleagues they know and clearly enjoy and you could see cliques forming as people wereRead More

7 Qualities Of A Remarkable Retail Leader

7 Qualities Of A Remarkable Retail Leader This morning I was browsing retail news and catch up on things that are happening inside our industry and I came across this article from Ashley Lutz at Business Insider. This article is about the decline and impending bankruptcy that online retailer, Nasty Gal, is facing. The story includes this line, “The company has had layoffs, and former workers complained of a toxic environment.“. I remember reading about this organization a few years back and some former employees described their experience as working in an environment of “mean girls”. A culture that was built around back-stabbing, gossiping|rumor spreading, hidden agendas, etc.. And where did this culture start? It typically stems from the leader, of course. InRead More