Success Starts With The Retail Leader

Success Starts With The Retail Leader As a leader, you do have a choice as to how you prioritize your time and the components of the business that you have an impact on; there are unlimited possibilities when it comes to which decisions to make yourself and those that you delegate to others. How do you determine the where to focus your efforts? How to use your knowledge and experience? What has the greatest impact and what will deliver the great value to the business? It’s not about what you enjoy doing or where your strengths are; it’s about where OTHERS will realize the maximum benefit if you focus your decision-making time there. –  Roy Osing By focusing on the high-impact, high-value decisionsRead More

Involvement In The Retail Workplace

Involvement In The Retail Workplace TinyPulse asked the question – “On a scale of 1 to 10, what is your ability to make an impact here vs. at a prior employer?” The industries with the happiest employees gave a score of 8.15. The industries with the unhappiest employees gave an average score of 6.95. Then they asked, “On a scale of 1 to 10, how much opportunity do you have for professional growth in this organization?” The happiest industry employees gave this question an average score of 7.12 for their current company. The unhappiest industries assigned this question an average score of 6.15. Finally, “On a scale of 1 to 10, do you feel like you’ll have the opportunity to reach your fullRead More

Hiring “Great” Talent vs. Hiring “Good Enough” Talent In Retail

Hiring “Great” Talent vs. Hiring “Good Enough” Talent In Retail I frequently hear from my colleagues how frustrated they are with their team’s turnover and how difficult it is to hire talent that is the right fit for the role, the culture, and the customer. No doubt, it is a very challenging reality that we deal with – but so much of what we experience is self-inflicted because we are working with antiquated and outdated tools/processes, job descriptions, useless applicant tracking systems, irrelevant training materials, and “we’ve-always-done-it-this-way” beliefs. We are creating impediments in our business as we insist on committing sabotage by email, sabotage by meetings, and sabotage by not investing the time and budgets needed time to update our recruiting/hiring practices, onboarding,Read More

Be Happy! To Be Successful And Productive In Retail

Be Happy! To Be Successful And Productive In Retail Shawn Anchor, author of “The Happiness Advantage: The Seven Principles of Positive Psychology That Fuel Success and Performance at Work“, gave an incredible Ted Talk in 2011, “The Happy Secret To Better Work”: Shawn Anchor is a great presenter and delivers a truly compelling reason why we need to focus on our happiness and happy things in order to be successful and productive in the workplace. This psychology philosophy is directly counter with what we typically believe and what we are fed, daily, in life. If you don’t have time to watch the presentation – here are some of my favorite parts: If I asked a question like, “How fast can a child learnRead More

How To Be A Great Retail Team Member

How To Be A Great Retail Team Member As you may know the ability to work well on a retail team can make or break your retail reputation and professional brand. As a matter of fact – in a previous article I mention how great retail teams tend to “weed out” those colleagues who are not great collaborators [even though they may be great employees] if they can’t support their team members.  Great team players are able to do more, get greater satisfaction from their work and make a bigger impact on their companies and their coworkers through combined behaviors. Here are some of those shared qualities and behaviors that make for the best team members: Prioritize Getting To Know Your Colleagues: CheckRead More

How To Support A Collaborative Retail Team

How To Support A Collaborative Retail Team For the past three months I have been very involved in some really exciting retail consulting projects. This is a unique experience because I am learning a lot and getting to experience and identify collaborative efforts and that tools that work and some practices that do not. Two of my projects are very easy and the programs we are working through are areas that we are very much aligned and things that I am extremely familiar with. The third project is a little more complex for a few reasons, (1) There are more people involved [13 of us], (2) Our priorities/passions are not aligned, (3) We are functioning in our own silos. This project has ledRead More

What Is CRM in Retail And Why It’s Important

Customer Relationship Management Customer relationship management (CRM) refers to the principles, practices, and guidelines that an organization follows when interacting with its customers. From the organization’s point of view, this entire relationship not only encompasses the direct interaction aspect, such as sales and/or service related processes, but also in the forecasting and analysis of customer trends and behaviors, which ultimately serve to enhance the customer’s overall experience. [Source: Investopedia] CRM is more than just creating a list of names and email address [which is usually a direction issued to the store teams to do]. CRM allows retail organizations to build comprehensive records and profiles of every customer that engages with their brand. In a time when every retailer, in order to thrive andRead More

Retail Onboarding Best Practices

Retail Onboarding Best Practices Effectively onboarding new hires is definitely an opportunity in the retail industry. The assumption being, a lot of times, that the team member is a “revolving door employee” and quickly jump ship if recruited by another company or continue looking for a job that pays them slightly more. Did you know though that “Only 12% of employees leave a job for more pay” (Source: TalentWise). Therefore, the opportunity to create a career-focused environment that delivers meaning & purpose is missed and there is no compelling reason for them to stay. If you have a program for engaging your new hire from the candidate experience while interviewing through the training process you stand a greater chance of retaining your newRead More

Finding Balance In Retail During the Holidays

There is no doubt that working in retail we don’t necessarily have time to personally enjoy the holidays as we want to (or should). The holidays are chaotic but very energizing to those of us who have chosen retail as our field. Day-by-day from Halloween through Christmas Eve our work lives have returned to the cyclical holiday traditions of retail and are gravitating towards hectic. However, we should all be able to step back and find the time to relax and enjoy the moments we can with our families and friends. One of the best changes we made in 2015 to our workplace holiday program was to move our holiday party to after January 1st so that ALL employees could attend and theirRead More