Prioritize Productivity

Prioritize Productivity Often times I will have a conversation with an executive and almost without exception they will bring up how they are working to make their team more efficient. How they seek to hire leaders who are scrum masters. They require Lean Six Sigma proficiency and certification of their senior and executive level candidates. These are amazing competencies and certifications to learn, have, and know but when it comes to strategy and strategic execution, nothing trumps productivity. Especially in today’s world, when so many organizations are hungry and clawing for growth, senior and executives leaders must bring a productivity mindset to the business, the people they lead, and place accountability around this value. . Company leadership is usually very eager to shareRead More

You Say Finding Top Talent Is Your Greatest Priority…

You Say Finding Top Talent Is Your Greatest Priority… Approximately two weeks ago, I threw an ice cream and snow cone social for my colleagues in Austin, Texas because we’d hit an amazing milestone in the project I am working on and I wanted to say thank you for the incredible level of team work that put us two weeks ahead of the project timeline. It was a nice break from work for an hour or two and a welcome and fun relief from the heat here in Central Texas over the last several weeks. During this social someone brought up the topic of recruiters and job searches and the room erupted in horror stories, initially, and then comical and outrageous stories ofRead More

Be A Bold & Inspiring Leader

Bold & Inspiring Leadership The other day I wrote an article that outlined Price’s Law Theory which states that “the square root of the number of people in a domain do 50% of the work.” To put this in a simple to understand formula – if you have 100 people in a workplace, 10 of these people produce 50% of the total results while the remaining 50% of the work is shared among 90 people. In a company with 200 employees – 14 of these people produce 50% of the total results leaving 186 people to share the other 50%. And for most companies and leadership – that is totally acceptable. Objectively, however, it is profoundly unacceptable – especially in today’s quickly evolvingRead More

Who Is Doing The Work And Why It’s Important To Know

Who Is Doing The Work And Why It’s Important To Know Derek John de Solla Price was an information scientist, who is credited as the father of scientometrics. He is the genesis and brains behind the “Price’s Law” Theory. Now, usually when I am learning anything that even remotely resembles mathematics or science I feel a tremendous level of anxiety but I find this particular topic relevant, mostly accurate, and profoundly interesting. Mr. Price had a lot of theories about wealth, literature, and productivity. The theory that caught my eye is specifically related to workplace productivity. In this area, Price’s Law states that “the square root of the number of people in a domain do 50% of the work.” What does this actuallyRead More

Being Of Genuine Service To Your Colleagues

Being Of Genuine Service To Your Colleagues It is an unfortunate reality in today’s workplaces that there is a huge impediment that effects forward momentum, workplace relationships, and workplace culture: Hidden Agendas. Most people have them and when you possess one, you are often working in within a selfish silo. You are placing your objectives over that of the organization and your colleagues. You are prioritizing your agenda over the agenda you were hired to drive. Hidden agendas disrupt to business growth and leadership reputations – in an extremely negative way. Today, it can sometimes seem as if most leaders have become exceedingly skilled at learning to work without revealing|communicating their true intention(s). As a result, too many workers are executing objectives ofRead More

For Fabulous Leaders These Things Are Second Nature

For Truly Fabulous Leaders These Things Are Second Nature I recently shared a story about a toxic leader that was allowed to wreak havoc on their people and – ultimately – the customer experience [and profitability] for approximately five years inside a retail organization. The style of “leadership” that was present in this manager was “Transactional Leadership” [or Management-By-Exception], this is where the leader focuses primarily on what is going wrong, rather than encouraging positive behaviors and contribution and recognizing strong performance. This is a very antiquated, awkward, tone-deaf, and unfortunate management style that was/is endorsed in this droll workplace that values compliance and hours worked by employees over innovation, creativity, and customer experience. In today’s world, with so much information about theRead More

The Dangers & Signs Of A Bad Boss

The Dangers & Signs Of A Bad Boss A few years back I worked for a truly toxic, broken retailer. Their people promotion criteria was extremely flawed and – objectively – bizarre. Their store staffing model was awful and counter to any acceptable level of customer experience delivery. Their executive leadership and senior-level leadership was, frankly, pernicious. They hired and retained people that severely lacked integrity or any sort of moral center. There were no organizational values. There was no vision other than some blurry “intersection of something and something” phrase. However, like in any fractured environment, there were a few really great people who I was [and am] always happy to help and support after I separated with the organization. According toRead More

They Do Understand, They Just Don’t Care

They Do Understand, They Just Don’t Care When organizations tell me about the issues that make their business difficult, they present it as if they are very alone and their challenges are unique to their business. Occasionally, I run into a new business impediment that really allows me to exercise my problem-solving, creativity, and innovation but most companies share common problems. Frequently – especially in retail – the primary challenges lie in communication, inspiring & motivating, and offering relevant and relatable learning & development opportunities to all levels of team members through effectively and consistently delivering to them the information they need and want in a way they want and need it. When executive or senior leadership begins the dialog around their businessRead More

Their Perception Is The Reality

Their Perception Is The Reality When I begin working with a new organization and incrementally along the way [if it is a long term project] I utilize employee surveys for feedback. I also conduct group interviews and solicit individual feedback to gauge if initiatives are working and the specific impact(s) they are having. In my framework assessment period I always conduct a company wide electronic engagement survey. This survey is 100% anonymous and the organization supports “thanks for participation” event if we hit a 90% survey rate which encourages most team members to provide feedback.  Additionally, during this period I closely examine communication channels and effectiveness. I observe team and company meetings and assess how teams work together. Towards the end of theRead More

What The Reports Aren’t Reporting

What The Reports Aren’t Reporting Yesterday was probably my most difficult travel day in my 20 year history of international and domestic travel. I spent a fabulous week in Romania last week visiting with a really innovative organization and executive leadership team and experiencing their beautiful country and fabulous people. Yesterday, I was excited to fly from Bucharest to London with a scheduled 40 minute stop in Munich. What was supposed to be an easy four and a half hour flight turned into a 14 hour travel day due to mechanical issues with our airplane. We were asked to depart our plane in Munich while they worked through the mechanical issues and/or another plane arrived. So, given my extra free time, whilst notRead More

The High Cost Of Not Developing Your People

The High Cost Of Not Developing Your People US companies spent more than $70 billion [internationally, $130 billion was spent] last year on learning and development. Unfortunately still, the majority of training that takes place is mandated at a specific time, in a stuffy conference room or via the intranet with a boring and ill-prepared instructor/speaker stumbling through poorly designed and miserably tedious PowerPoint slides. Even with the amount of money spent in the US on learning and development, the average employee only has approximately 1% of their week to dedicate to their learning & development. Taking a deeper look into training among various size organizations, the team at Shift Disruptive E-Learning found that organization’s with fewer than 100 employees provide an averageRead More

Creating An Organizational Ecosystem Of Learning

Creating An Organizational Ecosystem Of Learning One of the things that became exceedingly apparent during several of my conversations and visits with various companies last year is that most organizational learning and performance strategies fave fallen behind what is now expected in the evolving workplace and what is needed to give the employees a competitive edge both in their current role and for their future conveyable marketability. A few organizations have expressed to me concern about the declining value and impact of their traditional training strategies and were pursuing and developing strategies to be proactive about making it a valuable and viable tool and on-going resource for their people – which I love and admire. However, there are still too many organizations thatRead More

Powerfully Communicating Strategic Vision To Your Team

Powerfully Communicating Strategic Vision To Your Team As a leader we dream of of building a team filled with people who are naturally innovative, conscientious, creative, self-motivated, who go above and beyond their job description because they are hardwired to do so and they enthusiastically and seriously own their career path and professional growth. If you are lucky enough in your career to build a team of effective and productive people, count your lucky stars, reward yourself, and appreciate and recognize the heck out of them! “Engagement is a renewable daily decision that is voluntarily given when the company has proven worthy of it.” –Jason Lauritsen, Talent Anarchy As leaders our organization’s vision is ours to own, communicate, and keep top of mindRead More

Great Leaders Know How To Rally Their Team

Great Leaders Know How To Rally Their Team Pretty soon it will be a new year and a new quarter for businesses…change will happen. It’s inevitable.  Especially following these critical times of year – leaders face enormous employee & customer scrutiny when their companies are struggling, distressed, or missing targets. Most leaders measure their success in bottom line contribution, team attrition, time to fill, productivity metrics…and when those slip, everyone sees it happening, the yentas talk about it [endlessly], the information is accessible on social media and through company reporting. The best leaders confront those challenges proactively, with a plan, and an energizing communication style that can inspire action. When the heat is on, and pressure intense, they rally their troops through honestRead More

Elevating Employee Experience [Psst…It Benefits The Company, Too]

Elevating Employee Experience [Psst…It Benefits The Company, Too] In the first 10-14 days of working with a new organization I put together a comprehensive framework assessment of the key areas that need to be addressed for maximizing effectiveness  and productivity around the vital areas of leadership development and culture improvements inside an organization. I have been consulting, primarily,  for slightly longer than two years and though I go into each new role hoping to find something wildly different and unusual to work on…the fact is, that the issues across most organizations are the similar in the areas of leadership development & culture. When I enter a new business and I start to authentically build relationships with the team members in the company –Read More