The Power of Employee Happiness In Retail

The Power of Employee Happiness in Retail “If you are lucky enough to be someone’s employer, then you have a moral obligation to make sure people look forward to coming to work in the morning.” –John Mackey, Whole Foods Market The brilliant people behind TinyPulse recently published an interesting article about what job satisfaction looks statistically speaking. You can view the infographic here. But…here are the amazing findings: • Companies with happy employees outperform the competition by 20%; • Happy employee are 12% more productive than their miserable peers [who are 10% less productive] • 67% of full-time employees with access to free food at work are “extremely” or “very” happy [this was a big benefit for our company as well, you canRead More

Recruitment & Retention In Retail 2016

Recruitment & Retention in Retail 2016 As I mentioned in an article earlier this week, I read a lot for work and oftentimes I find bits and pieces of information take up residence in my brain and then ultimately, I find it creates a topic that is interesting and relevant to the retail industry and my organization. Today’s article is totally a cohesive conglomeration of interesting things that I have read over the past few days that have inspired thought around recruitment and retention topics inside retail organizations. I recently read a great article on LinkedIn with a wonderful image attached to it that outlined the top recruitment priorities that are most important to sourcing and identifying candidates to fill specific roles. InterestinglyRead More

Trust In The Retail Workplace

Trust In The Retail Workplace A portion of my job requires me to read…a lot…which I love. I am able to connect one topic to another, have something catch my interest that I was not very knowledgeable of. The other day I wrote an article about Retail Leaders: You Own Your Team’s Results & Satisfaction At Work and referenced the topic of trust. According to Dr. Duane Tway trust is “the state of readiness for unguarded interaction with someone or something.” As found by Harvard Business School professor, Amy Cuddy, people quickly answer two questions when they first meet you: _ Can I trust this person? (warmth)_ _ Can I respect this person? (competence)_ But in fact warmth, or trustworthiness, is the mostRead More

Creating A Retail Paradise

Creating A Retail Paradise I saw a quote in early 2015 that I thought was brilliant…it was by Michael Dooley and it said “Create a paradise where employees want to stay. Not just visit.” Yesterday, I was having a great video chat with a colleague and referenced this quote and we had an amazing conversation about Employee Retention and how to re-up/re-purpose budgets that have been spent on turnover and hiring and infuse those funds into “creating a paradise” for our employees to want to stay at (and, honestly, for myself as well). For the past 15 months or so I have been working to improve and measure results/impact of workplace culture developments and note the specific actions we have taken that have producedRead More

Retail Leaders: You Own Your Team’s Results and Satisfaction At Work

Retail Leaders: You Own Your Team’s Results and Satisfaction At Work According to a Corporate Executive Board’s Study/Report, “64% of employees do not feel their current role truly reflects how they do, or should, work with others to get their jobs done, and only 40% report their manager is able to effectively connect them with their co-workers, so many are uncertain about whom to work with and how to do it successfully”. In the report it supports building a collaborative workplace for elevated performance results, organizations that were able to move more employees to high levels of enterprise performance realized a 10% improvement in profitability, compared to a 5% improvement for those who emphasized and achieved high levels of individual performance alone. TheRead More

Here’s The Scoop: January Is A Big Month For Job Change [ And Here’s Why]

Here’s The Scoop: January Is A Big Month For Job Change [And Here’s Why] Glassdoor just published their “Tipping Points” Survey. 18% of the workforce believes this month to be the most popular for a job search. This survey outlines why people are compelled, right now, to seek a new job. Here are the “last straw” reasons that are motivating employees to quit: “The Work Was Boring” is the 3rd reason that drive people to seek new employment. As I outlined in the article Why Good People Quit Their Retail Company (And What Compels Them To Stay), I shared a statistic from The Aberdeen Group that states “Employees are 2x more likely to commit to their jobs when they are challenged and intriguedRead More

Performance Appraisal Time, Yay!! (Said No One, Ever)

Performance Appraisal Time, YAY! (Said No One, Ever) So…it is officially that time of year again. Performance Appraisal time. In the Retail Industry we are profoundly stuck in the past in this area. Here are some interesting statistics about Performance Appraisals that are important to know as you prepare your appraisals for your team: According to Globoforce: “Only 37% of employees believe that performance reviews are a true indicator of performance” According to SHRM: “90% of HR professionals don’t believe their companies performance appraisals provide accurate information” According to OfficeVibe: -“1 out of 5 employees think their bosses don’t even think about the appraisal until they’re in the room” -“44% of employees don’t think their boss is honest during the process” -“Only 8%Read More

Retail Onboarding Best Practices

Retail Onboarding Best Practices Effectively onboarding new hires is definitely an opportunity in the retail industry. The assumption being, a lot of times, that the team member is a “revolving door employee” and quickly jump ship if recruited by another company or continue looking for a job that pays them slightly more. Did you know though that “Only 12% of employees leave a job for more pay” (Source: TalentWise). Therefore, the opportunity to create a career-focused environment that delivers meaning & purpose is missed and there is no compelling reason for them to stay. If you have a program for engaging your new hire from the candidate experience while interviewing through the training process you stand a greater chance of retaining your newRead More

Recruiting Top Talent

Recruiting Top Talent In 2016 There are 5 type of “candidates” in the recruitment market: 1. Active Seekers 2. Semi-active Seekers 3. Passive 4. Happy with their current situation 5. Boomerang (employees that have left the company but are willing to return) Recruitment and Employee Advocates As we all know recruiting is the best method to hiring talent that has a higher potential of fit for both the role and the company culture. Recruiting also is an area that, I have found, requires a lot of training and development, especially at the store level. In my post Fostering a Culture of Employee Advocacy In Retail I shared the fact that “93% of employees say they will make good advocates for the brand”. ThatRead More

Getting Reference Checks Right

Retail Hiring: Getting Reference Checks Right I have always been surprised to find out that during the reference check process my teams, specifically in the field level management position, are more or less resigned to getting the basic “Are they rehirable?” question answered. I found out, with a company a couple years ago, the Store Managers had been told to “fake” their reference check forms, because “they don’t matter”. In retail we, typically, have not invested a lot of time into the reference check process for a couple of reasons: (1) We feel as though most hires are transient in nature (especially at the store level) so why bother [yikes, right?!?], (2) People are only going to give us reference names and contactRead More

Key Focus Items 2016

#Retail Leadership: Key Focus Items 2016 I have said it before and I will say it again – there is so much amazing information at our fingertips that it is totally criminal if we don’t put a plan into place to focus on topics that can improve, support, and boost growth of our team members and a continued healthy and happy workplace culture. Recently, there was a great article posted on TLNT written by Cynthia A. Hedricks on, The 8 Things That References Say Candidates Need To Improve On. Here are the highlights: -Being more sociable -Asking for help -Showing patience with others -Better team orientation -Listening carefully -Being open to the ideas and opinions of others -Sharing information with others -Building relationshipsRead More

Retail Resolution: Use Your Accrued Vacation (All Of It!)

  2016 Retail Resolution – Use Your Vacation Time…All Of IT! On December 10th, Globoforce published a great blog post, ‘Tis The Season To Use Your Vacation. I have always read how important it is to use vacation time and step away from work but this article really quantified and qualified the importance of this. Here are some of the biggest takeaways: –“Americans are taking less vacation than at any point in the last forty years–just 16 vacation days today, down from an average of over 20 days taken 15 years ago.” This ‘lost week’ of vacation “is wiping out vacation traditions and taking a heavy toll, particularly on children.” –“Working parents may think they are shielding their children from work stress, butRead More

Toxic Employees In Retail

Toxic Employees In #Retail The New Year is synonymous with change and a fresh start both personally & professionally. In several of my previous posts I mention separating ones self from negative influences in your professional life. Working to align yourself with people that will make you better, support your growth, inspire positive results and productivity…that is fundamental for your personal brand and professional reputation. What, exactly, is a toxic employee in retail? A toxic employee is someone who deliberately inflicts harm to a company’s morale and productivity through intentionally subversive behavior. According to a recently published Harvard study, “The data suggests that toxic people drive other employees to leave an organization faster and more frequently, which generates huge turnover and training costs,Read More

Dysfunctional Retail Workplaces

Dysfunctional Retail Workplaces Dysfunctional Retail Workplaces have three things in abundance: (1) Chaos & Confusion (2) Apathy (3) Sheep In my retail career, as I suspect is similar to everyone’s story, I have worked in very organized and deliberate organizations that found value in bringing in smart, innovative, emotionally mature employees. I have also worked in extremely dysfunctional environments. These were environments where I had to create my own little culture bubble for my team and be courageous enough to take control of the business for the best results we could achieve. When I recollect my workplace cultures that the organizations executives created/allowed, I have two that I can honestly say were truly and absolutely dysfunctional. According to Merriem-Webster the definition for dysfunctionRead More

How To Set Your Retail Team Up For Success in 2016

How To Set Your #Retail Team Up For Success In 2016 As I am typing this post we are only 42 days from celebrating the New Year. If you read the business section of any (reputable) news website or read any online retail industry publications, such as Retailing Today and Retail Industry News @ About, there is already speculation around how the retail landscape will change in 2016. Times can be challenging in retail but if you focus your area of responsibility at work on what you can do to deliver a positive, happy, productive, collaborative and profitable contribution to your business. We know what employees want to be productive and happy at work: -Honest and Transparent Communication -Meaningful Workplace Relationships -Work/Life BalanceRead More