Supporting and Inspiring Change In Retail

Supporting and Inspiring Change In Retail There is an adage that goes “Only three things are certain in life: Birth, Death, and Taxes”. Over the past many years I can, without reservation, add “constant evolution and change in retail” to this list. AND I think that those of us who have been in retail for a while actually enjoy that quality of the business. Change represents challenge and newness to strong leaders. Creative people, especially, enjoy change, it gives us the opportunity to positively communicate change to our teams, we also can, usually, find a fun way to support the team with dealing with the change. Unfortunately, not everyone in retail embraces change. Here is great infographic for why change fails at times.Read More

Leadership Transparency In Retail

Leadership Transparency in #Retail I saw this cartoon clip the other day and actually laughed out loud. Then I realized how frequently this situation actually occurs and then it was a little less funny. I remember on a number of occasions joking with my VP of Stores or Company President that I needed a crystal ball to figure out what was happening and what coworkers were thinking. As a leader, I am a strong proponent of sharing. I share a lot with candidates and team members because I want them to feel empowered that they have the information and knowledge to make smart, educated decisions. Knowledge is power and clarity and transparency is paramount to success – both for individuals and collective teams.Read More

Employee Referral Program

  The Importance Of A #Retail Employee Referral Program Things you may not know about Employee Referrals: -The #1 source for quality new hires -Retention of referrals is higher than any other source -Referrals that are hired produce more profit -Referrals are more likely to be a “cultural fit” than other hires -One out of every five referrals gets hired (saving time & $ on recruitment) Great refers great to a great place to work! It is an absolute that Employee Referral Programs produce higher-caliber candidates. There are several ways to institute a program at your workplace: -Internal communication methods (emails,newsletters,call-to-action meetings) -Social Media platforms -Contests -Make your workplace great and the referrals will follow The most effective way to find right-fit candidatesRead More

Peer-To-Peer Recognition Programs

Peer-To-Peer Recognition Program in Retail One of the most effective programs I have introduced into my business in the past nine months has been a formal Peer-To-Peer Recognition Program. As discussed in previous posts, work relationships are a huge factor in workplace happiness for employees. A big part of cultivating a culture that supports healthy work relationships is to allow the employees to recognize each other for what they bring to the business, how they epitomize the company values, or how they support their co-workers. What is Peer-To-Peer Recognition? According to Baudville it is the “genuine expression of appreciation exchanged between co-workers“. What does Peer-To-Peer Recognition do? It increases visibility for employee achievements (both individual & collectively), it connects employees across locations, andRead More

Stay Interviews

In previous posts I have mentioned “Stay Interviews” and what a great tool they are as it relates to company culture. I thought I would take this opportunity to expand on this program and how powerful it can be to Workplace Happiness and Career Growth for employees. As far as the traditional annual performance review goes, you can see in the graphic to the left that a good majority of employees don’t believe this to be a true indicator of their performance. According to an SHRM survey even “90% of HR professionals do not believe their companies performance appraisals provide accurate information”. It is clearly a time for change and reinvention of the process. Transitioning to a “Stay Interview” model in many retailRead More