Avoiding Bad Hires In Retail

Avoiding Bad Hires In Retail According to a study by Leadership IQ: 46% of newly-hired employees will fail within 18 months 19% will achieve unequivocal success Further, the study found that 26% of new hires fail because they can’t accept feedback, 23% because they’re unable to understand and manage emotions, 17% because they lack the necessary motivation to excel, 15% because they have the wrong temperament for the job, and only 11% because they lack the necessary technical skills. While the failure rate for new hires is staggering, it is, unfortunately, not terribly surprising: 82% of managers reported that in hindsight, their job interview process with these employees evoked subtle clues that they would be headed for trouble. Résumés range from inflated truthsRead More

Recruiting For Cultural Fit In Retail

Recruiting For Cultural Fit In Retail When it comes to the success of any retail organization, human capital is a tricky equation that’s challenging to solve. And even though most industries are willing to dig deep into their pockets with resources to recruit and retain top talent, it has been a consistent struggle for the retail industry. We consistently insist on using ATS to select a resume that fits in with the criteria the computer finds “matches” the job description. What we end up with, whether we choose to acknowledge or not, is a homogenized employee. Someone who will be amazing at following the rules and an understanding of how to mostly manage the product piece of the business. Generally, ATS will notRead More

Simple Ways To Build A Great Retail Team

Simple Ways To Build A Great Retail Team Having the individual talent needed to drive results is the first step to delivering amazing team results. As a leader you have the ability to inspire, motivate and shape the group of smart, driven, customer-focused individuals through your leadership initiatives, your accessibility, your involvement, and your commitment to being a great business partner. Strong working relationships, collaboration, and contribution are things that great talent expects to find in their work culture and they value these qualities in their colleagues. Fostering this culture is something that needs your focused and committed leadership attention – to help support and guide them through any obstacles your individual team members or the collective team may encounter. Your team willRead More

Company Values, Done Right, Help To Drive Retail Engagement

Company Values, Done Right, Help To Drive Retail Engagement I write (and talk) a lot about company values and hiring people who share and are aligned with most, if not all, of the company values. I have only worked in three companies that spoke about their values. One of them was Disneyland and one of them was my own seasonal pop-up business. These values, combined with a compelling and energizing Mission Statement, were the driving force of the workplace cultures, delivering an exceptional customer experience, and fostering amazing workplace relationships. When you hire people in who share values on a personal level with the company, you create a foundation of understanding with which to shape other guiding principles and business practices. “The voiceRead More

The Benefits Of A ‘No Jerks’ Policy In Retail

The Benefits Of A ‘No Jerks’ Policy In Retail Recently, on this blog I wrote a couple of articles that seem to have resonated with my amazing retail network: 15 Traits Of A “Terrible” Retail Leader Stop Tolerating Bad Retail Employees [That Means Leaders, Too!] Lots of shares [thank you for sharing!], lots of “Likes” [which I am extremely grateful for – thank you!], and lots of very interesting comments and perspectives from readers on various group postings [I love reading comments and am always so appreciative when people take the time to share their thoughts.]. Clearly these topics are important to retail so I thought I would go in search of how various companies/people take a stand on how to eliminate theRead More

How To Be A Great Retail Team Member

How To Be A Great Retail Team Member As you may know the ability to work well on a retail team can make or break your retail reputation and professional brand. As a matter of fact – in a previous article I mention how great retail teams tend to “weed out” those colleagues who are not great collaborators [even though they may be great employees] if they can’t support their team members.  Great team players are able to do more, get greater satisfaction from their work and make a bigger impact on their companies and their coworkers through combined behaviors. Here are some of those shared qualities and behaviors that make for the best team members: Prioritize Getting To Know Your Colleagues: CheckRead More

The Importance of Onboarding [And Red Flag Warnings To Watch For]

The Importance of Having An Onboarding Strategy [And Red Flag Warnings] Shockingly, one of every 25 employees leaves on their very first day! – Capabiliti by qustn 35% of companies spend “ZERO” dollars on onboarding. You read that correctly… $0.00 dollars, Yet, organizations with an engaging and structured onboarding process experience 54% greater new hire productivity and 50% greater new hire retention. Companies with an engaging employee onboarding program retain 91% of their first year workers – Talentwise An Ineffective Talent Management Strategy Is Costly If you are not allocating budget to onboarding it is a pretty good guess that your talent management tools are not as effective as they could be overall. If you aren’t making the investment in tools, time, andRead More

Meaning & Purpose Are Fundamental To Job Satisfaction In Retail

Meaning & Purpose Are Fundamental To Job Satisfaction In Retail If you have read some of my other articles you may see that I have great interest in find out exactly how we can make work meaningful for team members [which in turn makes a retail organization stronger and more productive]. I have a strong belief that providing the tools that our retail industry employees need and want will help drive results in our businesses and leverage job satisfaction to determine future leaders in our industry. One of the things I have covered in the past is that employees truly wish to be connected to the business. They want to understand the “why” behind some of the business drivers. It’s no coincidence thatRead More

The Power of Employee Happiness In Retail

The Power of Employee Happiness in Retail “If you are lucky enough to be someone’s employer, then you have a moral obligation to make sure people look forward to coming to work in the morning.” –John Mackey, Whole Foods Market The brilliant people behind TinyPulse recently published an interesting article about what job satisfaction looks statistically speaking. You can view the infographic here. But…here are the amazing findings: • Companies with happy employees outperform the competition by 20%; • Happy employee are 12% more productive than their miserable peers [who are 10% less productive] • 67% of full-time employees with access to free food at work are “extremely” or “very” happy [this was a big benefit for our company as well, you canRead More

Creating A Retail Paradise

Creating A Retail Paradise I saw a quote in early 2015 that I thought was brilliant…it was by Michael Dooley and it said “Create a paradise where employees want to stay. Not just visit.” Yesterday, I was having a great video chat with a colleague and referenced this quote and we had an amazing conversation about Employee Retention and how to re-up/re-purpose budgets that have been spent on turnover and hiring and infuse those funds into “creating a paradise” for our employees to want to stay at (and, honestly, for myself as well). For the past 15 months or so I have been working to improve and measure results/impact of workplace culture developments and note the specific actions we have taken that have producedRead More

Retail Leaders: You Own Your Team’s Results and Satisfaction At Work

Retail Leaders: You Own Your Team’s Results and Satisfaction At Work According to a Corporate Executive Board’s Study/Report, “64% of employees do not feel their current role truly reflects how they do, or should, work with others to get their jobs done, and only 40% report their manager is able to effectively connect them with their co-workers, so many are uncertain about whom to work with and how to do it successfully”. In the report it supports building a collaborative workplace for elevated performance results, organizations that were able to move more employees to high levels of enterprise performance realized a 10% improvement in profitability, compared to a 5% improvement for those who emphasized and achieved high levels of individual performance alone. TheRead More

How To Be Great Retail Coworker

How To Be A Great Retail Coworker   In a previous article I have written about Toxic Employees In Retail and how difficult they can make a work environment. I have been putting some thought to the other side of the coin and how great a work environment can be when people are genuine, kind, transparent and approach the business as a partner and supportive coworker. Here are some qualities of great retail coworkers (1) Be a great listener: Listening is one of the most important and underused professional skills to have. Listening for full comprehension is critical to be a great business partner and solution-oriented. Great listeners are empathetic, interested, accessible, and supportive. (2) No hidden agendas: This is a big oneRead More

Recruiting Top Talent

Recruiting Top Talent In 2016 There are 5 type of “candidates” in the recruitment market: 1. Active Seekers 2. Semi-active Seekers 3. Passive 4. Happy with their current situation 5. Boomerang (employees that have left the company but are willing to return) Recruitment and Employee Advocates As we all know recruiting is the best method to hiring talent that has a higher potential of fit for both the role and the company culture. Recruiting also is an area that, I have found, requires a lot of training and development, especially at the store level. In my post Fostering a Culture of Employee Advocacy In Retail I shared the fact that “93% of employees say they will make good advocates for the brand”. ThatRead More

Toxic Employees In Retail

Toxic Employees In #Retail The New Year is synonymous with change and a fresh start both personally & professionally. In several of my previous posts I mention separating ones self from negative influences in your professional life. Working to align yourself with people that will make you better, support your growth, inspire positive results and productivity…that is fundamental for your personal brand and professional reputation. What, exactly, is a toxic employee in retail? A toxic employee is someone who deliberately inflicts harm to a company’s morale and productivity through intentionally subversive behavior. According to a recently published Harvard study, “The data suggests that toxic people drive other employees to leave an organization faster and more frequently, which generates huge turnover and training costs,Read More

How To “WOW” In A Retail Interview

How To “WOW” In A Retail Interview There is a surplus of interviewing information available on the internet. If you type “Interview Questions” into Google – you get 86,000,000 results! You can find that you, as a candidate, could potentially be asked “Where do you want to be in five years/ten years?” – likely, you can also find a really good answer for that question that feels somewhat organic for you to verbally recycle in an interview. Even I have written a post about my favorite interview questions to gauge emotional maturity and emotional intelligence in candidates. However, you will find that the landscape of interviewing is changing dramatically. I read an interesting article the other day on the SHRM blog called “NoRead More