Minimizing and Managing Chaos/Crisis In Retail

Minimizing and Managing Chaos/Crisis In Retail It is likely, at some point, in every retailers career that we have experienced chaos and confusion in the workplace. It can come in many different forms but as leaders our teams will look to us to minimize the impact of confusion and bring clarity and sanity to the business. Retail is rife with process and systematic interdependancies and changes are not always predictable and clean. Each human involved in the process interprets it differently and looks at it from a different perspective and probably has their own opinion of the priorities and ways to address them. This can either bring innovative and creative solutions or it can create some serious additional confusion. So at times likeRead More

Great Retail Leaders Do These Things Every Day

Great Retail Leaders Do These Things Every Day According to a Monster survey, here is how employees rated their boss: 38% of respondents answered “1 (horrible)” 16% of respondents answered “2” 16% of respondents answered “3” 13% of respondents answered “4” 17% of respondents answered “5 (excellent)” 70% of employee’s aren’t thrilled with their manager. While only 17% rate their boss as excellent. According to Mary Ellen Slayter, Career Advice Expert for Monster. “Having an adversarial relationship with your direct superior can negatively impact your life in countless ways with daily stress and stunted career growth generally being the most common.” We know (if you don’t – you can read it here), the four non-negotiable qualities that employees have of their leaders are:Read More

Non-Negotiables of Retail Leadership

Non-Negotiables of Retail Leadership According to DDI, the leader who’s mastered having successful conversations is most likely to do well steering their team and/or their business. “By the end of each day, leaders likely have had multiple conversations with a range of their constituents,” DDI’s researchers write. “Each of these interactions will collectively determine their ultimate success as a leader.” [Source: Fast Company] “When 332,860 bosses, peers and subordinates were asked what leadership skills—regardless of level—were viewed as the most important attributes for a successful leader, the top skill named was the ability to inspire and motivate others.” [Source: SHRM] The Four Non-Negotiables Employees Have Of Their Leader -Ability To Inspire  -Ability to Motivate -Empathy -Involvement A true understanding of your team andRead More

Supporting Healthy Work Relationships In Retail [It Pays Off]

Supporting Healthy Work Relationships In Retail [It Pays Off] Workplace Friendships have a cultural and personal impact for employees. To get right into it, there are absolute impacts that can be measured and shown to benefit employers and employees greatly from creating a culture that supports healthy team work and relationships: -Job Satisfaction -Organization Behavior [collaboration, partnerships, advocacy] -Productivity -Attendance/Turnover -Customer Experience According to a Gallup survey, about 30% of employees in the U.S. responded that they had a best friend in their workplace. Further, the survey reported that 51% of those who responded that they have a best friend at work reported that they work with passion and feel a profound connection to the company, compared with only 10% of those whoRead More

Meaning & Purpose Are Fundamental To Job Satisfaction In Retail

Meaning & Purpose Are Fundamental To Job Satisfaction In Retail If you have read some of my other articles you may see that I have great interest in find out exactly how we can make work meaningful for team members [which in turn makes a retail organization stronger and more productive]. I have a strong belief that providing the tools that our retail industry employees need and want will help drive results in our businesses and leverage job satisfaction to determine future leaders in our industry. One of the things I have covered in the past is that employees truly wish to be connected to the business. They want to understand the “why” behind some of the business drivers. It’s no coincidence thatRead More

What Do They Want And How Do We Deliver It

What Do They Want And How Do We Deliver It I shared this quote the other today by the CEO of Whole Foods Market, John Mackey, on an article I wrote titled, The Power Of Employee Happiness In Retail, “If you are lucky enough to be someone’s employer, then you have a moral obligation to make sure people look forward to coming to work in the morning.” This statement is outrageously inspiring. Not too terribly long ago I was having a conversation with a Director of Stores for a company that really worked their employees hard, with no recognition, no tools to drive business, no planning, and seriously chaotic communication (they would call an hour before closing and tell the stores they needed toRead More

The Importance of Career Path Planning In Retail

The Importance Of Career Path Planning in Retail “44% of employees say if they knew their career path with their current employer they would stay longer, without a doubt.” [Source: Mercer] I recently published an article on the Succession Planning Process in retail. How it is an invaluable tool that can help develop internal talent to fill critical roles in retail and keep pace with the growth and evolution of our industry. In retail we are frequently challenged for time and strangely, some of the most important actions for our business are put on the back burner in lieu of less important tasking. Formal training and development programs, performance development plans, and growth strategies are a few of these things that seem toRead More

The Importance Of Succession Planning In Retail [And Ideas On How To Maximize Value]

The Importance of Succession Planning In Retail [And Ideas On How To Maximize Value] I have made my feelings about the traditional Performance Appraisal well known – but there is an item that we piggy back onto this process that most retailers use to rank the employees inside a department or an area of responsibility. This process requires a reinvention to make it, not only a important process in your business today, but a tool to support the growth pace in each retail organization. Succession Planning – this incredible tool is invaluable but is consistently underused and undervalued the remainder of the year in most retail organizations. Succession Planning is critical to the long-term success of the business. It helps, if done correctly,Read More

Workplace Culture Struggling? Here’s How To Fix That.

Workplace Culture Struggling? Here’s How To Fix That. One of my absolute favorite things about blogging is that I get to interact with new people every day. I get several emails a day about different articles or topics I’ve written about, I have been having some wonderful improptu Skype video calls with industry colleagues…it has been amazing to network and connect with people who share interests and those who bring a different perspective to some of the topics I write about. I have also been hearing about companies that do things extraordinarily well and who put their people first and conversely, those that struggle in that area. Earlier this week I received an email from someone who has seen their great company cultureRead More

Creating A Retail Paradise

Creating A Retail Paradise I saw a quote in early 2015 that I thought was brilliant…it was by Michael Dooley and it said “Create a paradise where employees want to stay. Not just visit.” Yesterday, I was having a great video chat with a colleague and referenced this quote and we had an amazing conversation about Employee Retention and how to re-up/re-purpose budgets that have been spent on turnover and hiring and infuse those funds into “creating a paradise” for our employees to want to stay at (and, honestly, for myself as well). For the past 15 months or so I have been working to improve and measure results/impact of workplace culture developments and note the specific actions we have taken that have producedRead More

High-Resolution Leadership

I admit it, I am a bit of data nerd.  I actually get really excited when new statistical reports are released. Recently, DDI  released “High-Resolution Leadership: A collection of findings that reflect how leadership shapes today’s business landscape.” The information contained in this collection of reports is very high-value and important to the future of our industry, talent, organizational development, and growth: Here is how we stack up in our industry. In Retail, our strengths, overall, are: • Business Savvy • Coaching & Developing others • Compelling Communication • Cultivating Networks We rank as “mid-range” with: • Building Organizational Talent • Customer Focus (really?!?) • Driving Execution • Driving For Results • Inspiring Excellence • Operational Decision Making We are down in inRead More

Retail Leaders: You Own Your Team’s Results and Satisfaction At Work

Retail Leaders: You Own Your Team’s Results and Satisfaction At Work According to a Corporate Executive Board’s Study/Report, “64% of employees do not feel their current role truly reflects how they do, or should, work with others to get their jobs done, and only 40% report their manager is able to effectively connect them with their co-workers, so many are uncertain about whom to work with and how to do it successfully”. In the report it supports building a collaborative workplace for elevated performance results, organizations that were able to move more employees to high levels of enterprise performance realized a 10% improvement in profitability, compared to a 5% improvement for those who emphasized and achieved high levels of individual performance alone. TheRead More

Reinventing Retail Learning To The New Normal

Reinventing Retail Learning To The New Normal I feel as though we are seeing a very important evolution inside our Retail industry. Both on the consumer side and the employee side of the business. The Washington Post published an interesting article on January 12th, 2016 titled, “Shoppers Are Choosing Experiences Over Stuff, And That’s Bad News For Retailers“. Some of the things they are opting for over and above “stuff” are: • Travel: record high sales in the airline industry • Food: +8% (beating the +2% estimates) • Media: Video streaming services and games Additionally, “vacations and dining out are each projected to see a 27% increase in consumer spending between 2015 and 2019”, according to a study conducted by market research firmRead More

Successful Retail Organizations Create Supportive Work Environments

Successful Retail Organizations Create Supportive Work Environments I read an interesting article from Skip Prichard – Leadership Insights titled, Detect and Root Out Behavior That Undermines Your Workplace. There were some very helpful thoughts on various ways workplaces set themselves up for unproductive behaviors and/or behaviors that undermine the organizational health and development including, being counterproductive to the organizations vision and values: (1) Sabotage By Meetings “Meetings are indispensable when you don’t want to do anything.” –John Kenneth Galbraith -Ineffective meetings are productivity killers and according to Time Magazine, “Americans sit through some 11 million meetings every day — with the unproductive ones costing companies $37 billion a year.” -Without a plan and a resolution focus – useless meeting are damaging to theRead More

Here’s The Scoop: January Is A Big Month For Job Change [ And Here’s Why]

Here’s The Scoop: January Is A Big Month For Job Change [And Here’s Why] Glassdoor just published their “Tipping Points” Survey. 18% of the workforce believes this month to be the most popular for a job search. This survey outlines why people are compelled, right now, to seek a new job. Here are the “last straw” reasons that are motivating employees to quit: “The Work Was Boring” is the 3rd reason that drive people to seek new employment. As I outlined in the article Why Good People Quit Their Retail Company (And What Compels Them To Stay), I shared a statistic from The Aberdeen Group that states “Employees are 2x more likely to commit to their jobs when they are challenged and intriguedRead More