Secrets To Being Successful In Retail

Secrets To Being Successful In #Retail Merriam-Webster defines success as this: (a) the fact of getting or achieving wealth, respect, or fame; (b) the correct or desired result of an attempt; and (c) someone or something that is successful; or a person or thing that succeeds Here are some core competencies of successful people in Retail -Opportunity-Seeking -Initiative -Persistence -Goal Setting -Communication -Fulfilling of Commitments -Calculated Risk Taking -Information Seeking/Self-Development -Persuasion -Influence -Independence -Teamwork -Listening -Concern for quality products -Efficiency -Systematic Planning -Self-Confidence -Assertiveness -Master Strategist -Compassion/Empathy -Decisive -Innovative -Passionate -Direct -Ownership of Results -Sense of Urgency -Self-Discipline I know this list probably seems a little intimidating but most successful people have these competencies hard-wired into their personalities. What I mean by “hard-wired”Read More

Dynamics Of Highly Productive Teams

Dynamics Of Highly Productive #Retail Teams In a previous post I have written about Celebrating Top Performers In #Retail and about how we need to recognize and appreciate the “A” players on our teams. I have been very lucky and honored to work with some teams where everyone was a contributing “A” player and wanted to share some of those team qualities that make a successful and highly productive (and profitable) team. The individuals who made up these amazing teams all understood a few things: (1) where we were going, (2) wanted to join each other on the journey, (3) were committed to perservering when there were obstacles, and (4) were kind and supportive of each other along the way – always! (1)Read More

Poor Performing Teams (And How To Make Them Stronger)

Poor Performing Teams In #Retail (and How To Make Them Stronger) In my work experience I have stepped into roles that were considered very business challenged. Results were soft, teams were incredibly underdeveloped and disengaged, deliverables were consistently late, service levels were sub-par. In one instance I stepped into a business that was ranked 138 out of 141 in performance. The team was of the mindset that they just worked in a challenging market and were unable to do any better. My predecessor had been in the role for 24 years and admitted that, for the last two years of employment, they had “checked out”. It was definitely one of the biggest challenges I faced. The team wasn’t used to coaching, feedback, accountability,Read More

Strategies For Becoming A Top Performer

Strategies For Becoming a Top PerfoRmer in #Retail As I have mentioned in previous posts, I have worked in the retail industry for approximately 18 years. In that period of time I have worked for many inspiring (and some not so inspiring) people in a variety of roles. I have aspired, in my career, to be an inspirational leader to my team members based on the qualities of the leaders I most admire. Even some of my less inspiring leaders have taught me a lot about what “not” to do to ensure I was the most effective and engaging leader possible. In my career I have also had some amazing team members that I have been fortunate to work with who were openRead More

Work/Life Balance

Work-Life Balance In #Retail I have been in retail for approximately 18 (sigh) years. I have worked in large, very-organized, and structured companies. I have also worked in smaller, start-up like organizations. Even though these businesses were extremely different in many ways – they did have some significant similarities. Two of these similarities are a tremendously heavy workload and lack work-life balance . WHY? Why do exorbitant hours worked really = someone who is considered a productive or loyal team member? Why isn’t high-quality of work the sign of a highly-productive, loyal, engaged team member? Or retention? Or metric performance? Or team happiness? Or efficiency? Or the ability to be a top performer and support others with their responsibilities? Remember the movie “TheRead More