Employee Engagement Trends 2016

Employee Engagement Trends In #Retail Quantum Workplace released their 57 page report on Employee Engagement Trends Report waaaayyyy back in June and now that I am on vacation for the holidays, I have an opportunity to read, digest, and understand the information they reported on. In 2015 Employee Engagement was at an 8 year low. In essence, what that means is that employees feel undervalued and they aren’t willing to do what it takes to produce and deliver greatness, because they don’t see a benefit to it. There are lots of reports out there on “Employee Engagement” but this one is particularly valuable because of the detail it provides to the areas that employees are most “uncertain” about. At the conclusion of 2014Read More

Organizational Success: What You Need To Know

Organizational Success in #Retail: What You Need To Know The amazing team at DDI recently published their Leadership Development Road Map and some of the statistics were pretty shocking and critical to know if we are going to effect change in 2016 in our businesses. You can click on the link above to view the interactive infographic (which is very clever and a great read) but here are some of the highlights that immediately resulted in my brain working through a plan-of-action on how to elevate our current and future leader’s competencies: Are Leaders Ready To Deliver? -40% of leaders say the overall quality of their organization’s leadership is high -25% of HR professionals view their organization’s leaders as high quality -15% ofRead More

Getting Reference Checks Right

Retail Hiring: Getting Reference Checks Right I have always been surprised to find out that during the reference check process my teams, specifically in the field level management position, are more or less resigned to getting the basic “Are they rehirable?” question answered. I found out, with a company a couple years ago, the Store Managers had been told to “fake” their reference check forms, because “they don’t matter”. In retail we, typically, have not invested a lot of time into the reference check process for a couple of reasons: (1) We feel as though most hires are transient in nature (especially at the store level) so why bother [yikes, right?!?], (2) People are only going to give us reference names and contactRead More

Retail Resolution: Use Your Accrued Vacation (All Of It!)

  2016 Retail Resolution – Use Your Vacation Time…All Of IT! On December 10th, Globoforce published a great blog post, ‘Tis The Season To Use Your Vacation. I have always read how important it is to use vacation time and step away from work but this article really quantified and qualified the importance of this. Here are some of the biggest takeaways: –“Americans are taking less vacation than at any point in the last forty years–just 16 vacation days today, down from an average of over 20 days taken 15 years ago.” This ‘lost week’ of vacation “is wiping out vacation traditions and taking a heavy toll, particularly on children.” –“Working parents may think they are shielding their children from work stress, butRead More

Retail Competency: Ability To Self-Motivate

#Retail Competency: Ability To Self-Motivate I am pathologically self-motivated. I always have been. I graduated high-school one month after turning 16 because I was desperate to move on from traditional learning methods. I was hungry to see what was next. When first started in retail when I was 18 years old and was insanely motivated (and I worked with an amazing leadership team who saw how committed I was), I worked hard and crushed my job description and asked for additional responsibilities and within six months was promoted to a District Manager. Since then (over the course of many, many…many years) I have accomplished a lot in retail. I have learned a lot. I have continued to work on upskilling, learning, stretching toRead More

Toxic Employees In Retail

Toxic Employees In #Retail The New Year is synonymous with change and a fresh start both personally & professionally. In several of my previous posts I mention separating ones self from negative influences in your professional life. Working to align yourself with people that will make you better, support your growth, inspire positive results and productivity…that is fundamental for your personal brand and professional reputation. What, exactly, is a toxic employee in retail? A toxic employee is someone who deliberately inflicts harm to a company’s morale and productivity through intentionally subversive behavior. According to a recently published Harvard study, “The data suggests that toxic people drive other employees to leave an organization faster and more frequently, which generates huge turnover and training costs,Read More

Retail Career Obstacle: Defensiveness

Retail Career Obstacle: Defensiveness We, none of us, actually enjoy hearing about our shortcomings, or performance issues but if we truly want to achieve professional (and even personal) success we have to be open to: (a) identifying our weaknesses (and implementing a plan or seeking information on how to improve) and (b) hearing other people talk about our opportunity areas from their point-of-view. Defensiveness is one area can effect so many others in a negative way unless we learn to embrace identifying or, if we are incapable of doing so, listening to people coach us on our professional weakness. When accepting feedback from superiors or even peers and you are open to it you will set the tone that: -You take criticism asRead More

Retail Competency: Listening

#Retail Competency: Listening Listening is one of the more important personal skills you can possess in retail and one of the most under-used and/or under-developed competencies. In 2015 we have made some major changes to the way we work in our company by ensuring that we are providing an open forum for our team members to communicate with us and we have made a commitment to them to actively listen and have dialogue around how we can all improve workplace culture. We have implemented programs such as the “Stay Interview” program, which has been a huge success for our business and our employees and our Peer-To-Peer Recognition Program which allows us to truly hear, react, and respond to their needs and ideas. ActiveRead More

Productivity In Retail

Productivity In Retail This is a topic I have been reading a lot about lately now that we are in the throes of the holiday season. This topic is important to me for a couple of reasons: (1) It’s the holidays and the expectation on the field is overwhelming in some companies with tasking, managing sales, providing customer experience, six-day work weeks, people having to sacrifice their holiday to work on Thanksgiving, Hanuakkah and Christmas; (2) If you are an “exempt” employee in retail, you are expected to work excessive hours regardless of how productive or unproductive they are and; (3) There is an abundance of information available to us that shows how unproductive and unhealthy extreme hours are – regardless of industry.Read More

#RetailProblems on Twitter

#RetailProblems On Twitter Especially during this time of year I like to check out #RetailProblems on Twitter. It gives you a snapshot as to what is happening in the field in Retail and what the frustrations are for the employees who work directly in the stores and with customers. I do this so that I can proactively address any irritations that may exist in our business that can, potentially, pull focus away from business, harm employee engagement, and help support anything that we can improve upon that may have been missed in holiday planning. If you do a search on #retailproblems and #retaillife you will see some funny and relevant anecdotes (that we have all experienced) about issues that exist in retail andRead More

Retail Resolutions For The New Year

Retail Resolutions for the New Year New Year’s 2016 is only a few weeks away. For the next couple of weeks we are going to be extremely busy! The field teams will be busy creating amazing customer experiences, getting product in by the truck-load, getting that product on the floor, keeping pace with increased traffic in the stores. It is a very exciting time. Corporate teams are prepping for next year and post-holiday planning. However…once the holiday season comes to a conclusion and things get back to business as usual…it can be a challenge, for some, to go from such excitement back to the normal pace of non-holiday retail. It is always surprising how, post-holiday, everything comes to a, seemingly, screeching halt…the storesRead More

Retail Meetings: How To Make Them Efficient & Effective

Meetings In Retail – How To Make Them Efficient and Effective Meetings…UGH!! Am I right?!? Meetings and conference calls are , frequently, met with a very exaggerated eye roll in retail! They, often, lack inspiration and substance. It’s time to reinvent and structure meetings in a different way in retail. Earlier today I read a great quote from the great Megan Biro of TalentCulture about meetings: “Meetings are certainly the canary in the coalmine; in an authentically transparent company, they reflect everything about that company, including its message and mission.” Everything, all business practices, need to relate back to the company values and mission/vision. Ask yourself – Is the time spent on this meeting and in the meeting going to produce positive, effective,Read More

Celebrating Top Performers In Retail

Top Performers In #Retail I recently read a blog post by Jon Ingham of the “Strategic HCM Blog” regarding a Harvard Business Review article by Ram Charan that stated “2% of people drive 98% impact”. Here is the link to that blog post: Ram Charan’s 2% of the People Drive 98% Impact The accuracy of the statistic is definitely questionable but there is no doubt there are certainly those who are top performers and extremely important to the business. In retail this typically means: that they are top contributors to the business levers that their department is measured on; they are skilled at recruiting talent and filling open positions quickly with right fit people; that they’re on-time (or frequently early) with their projects/deliverables;Read More

70% of Employees Quit Their Jobs Everyday

70% of Retail Employees Quit Their Jobs Everyday (But They Still Keep Showing Up For Work) According to Gallup – 70% of your employees can become disengaged on any given day for a number of reasons. If, according to Harvard Business Review, at Best Buy the value of a 0.1% increase in Employee Engagement in a particular store is $100,000…just think of how employee dis-engagement effects productivity and profitability. In my post “Why Good People Quit In #Retail (And What Compels Them To Stay)” I cover some of the main reasons that people actually leave their jobs. In this post I want to cover a little more about how to keep the teams engaged at work. (A) Employees can become critically disengaged whenRead More

Retail Career Obstacle: Unwilling To Self-Develop

Retail Career Obstacle: Unwilling To Self-Develop With the New Year quickly approaching I thought I would cover some topics that are opportunities in retail as professional resolutions for 2016. The first topic I wrote about was #Retail Career Obstacle: Defensiveness. Now I want to cover another growth hurdle I have encountered in my career: Self-Development. I am obsessed with self-development because retail, generally, doesn’t have a great track record with training and development or truly investing in the future growth of their employees. Typically, we are hired into roles because we possess the skills needed to positively impact the job description and the competencies that the company feels are relevant to the role. We receive operational training on compliance and policies and that’sRead More