Dealing With The Victim Mentality In The Workplace

Dealing With The Victim Mentality In The Workplace Sometimes it takes me a while to work up to writing about a certain topic – this is definitely one of those. However, it is a topic that is a real and pervasive issue in far too many workplaces. I have always had challenges dealing with people who choose to be victims of their lives. It’s constantly something I am working on – as a leader – because dealing with ambitious, driven, accountable people is energizing and engaging for me.  I find it incredibly frustrating dealing with people who perceive themselves as victims of the universe. These are people that frequently believe that exceptions should be made for them because their lives are more importantRead More

You Say Self-Promotion; I Say Think Again

You Say Self-Promotion; I Say Think Again Thanks to social media, email, and our never-ending connectivity to the internet – it is a VERY noisy and busy world out there. Self-promotion standards of etiquette are frequently shifting and vague, at best. And sometimes we can all lose sight of what is acceptable, invisible, and healthy self-promotion and creep into the arena of terrifically obnoxious. I use, primarily, two networking | social media platforms, LinkedIn & Twitter. I love LinkedIn. I live on LinkedIn. I love networking and connecting with others in my industry and with those whom I think it would be mutually beneficial relationship. Over the last several years, I have learned a thing or two about making connections that are viableRead More

Leadership Lessons From My Personal Trainer

Leadership Lessons From My Personal Trainer Before returning home to the NYC area in mid-August this year, from a 12 month project in Southern California, I worked with a fabulous personal trainer in Carlsbad [Shout out to Denise at FitMonkeys]. To be completely honest, I was not really excited about the training process but I knew that to be the best I could be – and how beneficial it is for mental clarity – I needed to make the financial investment and the time investment and commit to focusing on me three times a week for 55 minutes. Great leaders are frequently pretty easy to spot. You encounter them in the office, they seem to stand out even in large groups. Sometimes –Read More

Adding Value To Your Retail Organization

Adding Value To Your Retail Organization Something that has become of a bit of a buzz-phrase in retail is “adding value”. However, this is actually kind of a big deal and something that great retail team members understand. From a leadership perspective: When we invite – by recruiting and sourcing talent – people onto our teams we are inviting them for a few reasons [or at least we should be]: They would complement our company culture; They would complement our team dynamic; They display some/most of the critical success factors that define our top performers; They would be a benefit and future leader in the organization; They are seemingly aligned with the organization’s vision and values; They are passionate about their career pathRead More

Recognition in Retail

Recognition in Retail 89% of senior managers said their organization is good at showing appreciation to workers. 30% of employees gave their firms low marks when it comes to shining a light on their achievements. Unfortunately, this type of disparity in what Executive/Senior Leadership perceives to what the employees experience is nothing new. These two entities inside a retail organization work within their own bubbles and often times initiatives and programs that are believed to be functioning, go by the wayside for any number of reasons, such as: They aren’t made to be important The team leaders don’t feel recognized/appreciated so why should they recognize their team [this actually happens] They aren’t consistent It becomes a program of compliance and therefore becomes disingenuousRead More

The Art of Providing Fair & Balanced Feedback in Retail

The Art of Providing Fair & Balanced Feedback in Retail There is no doubt that creating a retail workplace that expects and values ongoing, in-the-moment feedback is significantly more beneficial to the health of the business, the growth of the team, and the customer experience than leaving feedback and guidance to annual or semi-annual performance appraisal time. Unfortunately, not all retail organizations have embraced this philosophy and are still stuck believing “coaching and counseling” and using PA’s to drive performance improvement only during specific times of the year is a driver of engagement and productivity. It is not. I titled this articled the way I did because there is an art to providing fair and balanced, in-the-moment feedback to your team members. ThereRead More

This Is What Great Retail Teams Look Like

This Is What Great Retail Teams Look Like Every retail leader and retail team member aspires to work with people who support, encourage, inspire, and help them bring out the best in themselves and each other. Well-integrated, high-performing teams never lose sight of their goals and are largely self-propelling and self-sustaining. And it all comes down to their leadership. Great leaders inspire greatness in others. The are involved and supportive consistently and hold their team to a high standard of performance and give them the tools and resources to be amazing. It Starts With The Leader The Europe-based Centre for Organizational Research conducted several surveys on teams that ‘click’ and found that they always have a leader who creates the environment and establishesRead More

Competing With “Good Enough”

Competing With “Good Enough” At any given moment, on any given day approximately 70% of our employees are disengaged in their jobs and probably disenchanted with their retail organization. 18% of disengaged employee actively undermine their company and coworkers. Which leaves us with about 52% of employees who are doing just enough to get by so they don’t pull focus and open themselves up to coaching/counseling. Which means they are doing just “good enough”. There is an odd reality in retail and with retail leadership – every retail organization speaks to hoping to become a “world class employer” or a “best place to work” and we create best practices and establish benchmarks that we believe will help us create a business and buildRead More

Why And How Success Is So Seductive

Why and How Success Is So Seductive “It’s seductive to believe that success comes from genius, it’s a pity that it is seldom so.” After reading an article the other day on Huffington Post Business about the “Seductiveness of Success” my interest in the subject was piqued. I decided to dig in a deeper to find a bit more on the topic and what makes those we consider true successes tick and what the pitfalls may be as those of us who seek to create a truly successful personal and professional brand will face as we navigate our way through the path to total world domination to leave our marks. Every day we are competing with many other personalities in the workplace forRead More

It’s The New Year…Now What?

I think the perception is that the retail business comes to a screeching halt in retail post-New Year’s Day. The pace and momentum absolutely are altered, but it is certainly not “slow”. There are lots of things that need to be done and can be done. Some of the most common retail activities that organizations are prepping for in January are: –Performance Appraisals -Inventory –Post Holiday Wrap Up Meetings -Fiscal 2016 Accountability Communication These are the company driven initiatives that just, cyclically, occur. What I want to talk about today [I will cover the performance appraisal process and how you can make it more effective in another article] is what you can do to have an impact on your workplace culture and howRead More

Peer-To-Peer Recognition Programs

Peer-To-Peer Recognition Program in Retail One of the most effective programs I have introduced into my business in the past nine months has been a formal Peer-To-Peer Recognition Program. As discussed in previous posts, work relationships are a huge factor in workplace happiness for employees. A big part of cultivating a culture that supports healthy work relationships is to allow the employees to recognize each other for what they bring to the business, how they epitomize the company values, or how they support their co-workers. What is Peer-To-Peer Recognition? According to Baudville it is the “genuine expression of appreciation exchanged between co-workers“. What does Peer-To-Peer Recognition do? It increases visibility for employee achievements (both individual & collectively), it connects employees across locations, andRead More