The “Why” Behind Being A Committed Leader

The “Why” Behind Being A Committed Leader Every so often – when my job or work “in general” becomes frustrating I have to stop and really think about how and why I chose to become a leader. I know when I started my retail career I moved up fairly quickly because I was REALLY good a few things. Visual Merchandising, organization, representing my brand, communication, and customer experience delivery. These were things that were recognized and rewarded by my Directors and CEO and for that, I am so appreciative – as without their encouragement I would be hard-pressed to find what industry my European History major translated into as a career. What I wasn’t very good at was “leadership”. I hadn’t coached orRead More

Benefits Of Self-Development

Benefits Of Self-Development I get very excited when I hear about organizations that invest in learning & development for their people. REAL learning and development, not just learning that benefits the organization but information that promotes and enhances the marketability of the employee and their career path – whatever that may be. Unfortunately, organizations that truly and unselfishly make an investment in the growth of their team members are rare but they are out there and they worth their weight in gold. I also get extremely delighted when I meet people who are passionate and completely obsessed with their personal development. People who proactively seek to upskill their knowledge or competencies are unique and engaging as they share with and learn from others.Read More

Let’s Work Together In 2018!

Seeking a New Opportunity Starting In January 2018 – Let’s Talk! I am actively and enthusiastically networking find a fabulous new | permanent role in the New York City or Chicago Markets beginning in January 2018. We are less than 6 weeks from the start of the new year and I am ready and eager to join a team in 2018 where I can bring my value, continue my growth, and drive results, sustainability, and profits for an organization. COMPETENCIES & SUCCESS FACTORS Leadership – Corporate Navigation – Ethical Practice – Relationship Management – Critical Evaluation – Cultural Effectiveness – Communication – Business Acumen – Organizational Effectiveness & Development – Strategic Planning [Human Resources] – Strategic Planning & Recalibration – Learning & DevelopmentRead More

9 Telltale Signs You Have Built A Great Team

9 Telltale Signs You Have Built A Great Team As leaders we spend a significant amount of time and energy focusing on what we can do better; what we can adapt and evolve to be more effective; what do we have to do next to upskill our team members. We rarely stop and reflect on where we started and how far we’ve come because we are always looking to the future and what we need to do next; to have, and/or to be to be ready for the newest incarnation of business. However, it behooves us to take a moment and assess the team environment we’ve created. Great teams don’t just happen. To build a cohesive, collaborative, and unstoppable team requires a tremendousRead More

What Compels People To Stay At A Bad Job?

What Compels People To Stay At A Bad Job? I have been extremely lucky  in my career to work with some truly amazing organizations, and more importantly, truly fabulous leadership. I have also had the beneficial experience of working in environments that are not-so-amazing. I consider myself fortunate to have only encountered a toxic company and their toxic leadership twice in my career. Both times I recognized my value and decided to move on to a new opportunity that would excite me and would allow me to be…me.  One of those experiences concluded in early 2015 and inspired me to create a “No Jerks Policy” for my career that I firmly stand behind to this day. One of my favorite things about myRead More

Defining Culture Through People

Defining Culture Through People Typically, when I begin a dialog with an organization – one of the first things we discuss “culture”. From my perspective, organizational culture is defined by how people inside the organization interact with each other. How a company involves their team at all levels and includes them in building the culture. Culture is learned behavior; not an assigned one; it’s not a by-product of anything other than the people, starting with the CEO. Each company creates their own unique organizational culture by the individuals they invite onto their team and then by actions the people take once inside the organization; not the other way around. Behaviors Are Contagious Research by UCSD’s James Fowler and Harvard’s Nicholas Christakis, has shownRead More

Learning From Workplace Mistakes

Learning From Workplace Mistakes As I recollect my most excellent mistakes at work, one stands out as the clear winner…many years ago I worked for a company whose primary communication was voicemail. You would dial into a main number and hit a code/extension and you were able to leave a message for someone. So, if I needed to connect with my boss I would dial his extension and leave a message of things I needed to discuss or updates. If I needed to leave a voicemail for my team, the extension was different. Do you see where I am going with this? I accidentally dialed my team’s extension to leave a message for my boss. On that one message I left information aboutRead More

Outsmarting The Workplace Shark

Outsmarting The Workplace Shark Last week I wrote an article about ambition and what a great quality it is. I love socializing with ambitious people. Their enthusiasm is contagious, they want to be heard but they also are active listeners. They are driven, engaging, and have a ton of personality. They ask for help, they share their failures, they support others with the sharing of their best practices. It’s one of my favorite human qualities and along with sense of humor, it is a non-negotiable character trait in people I spend my time with. Ambition is often what separates the good from the mediocre and the exceptional from the great. What I didn’t include in my article in any detail was about theRead More

Ambition – Be The Game Changer

Ambition – Be The Game Changer The primary definition of ambition, according to Merriam-Webster, is “An ardent desire for rank, fame, or power. A strong desire to do or to achieve something, typically requiring determination and hard work“ I recently worked with an organization where there was a palpable [and tangible] lack of ambition at most levels. It was an interesting and unique culture for me to be immersed in and study as it was the a truly fascinating example of lower skilled workers, coupled with a severely lower wage workforce than I have ever been exposed – en masse – to in my career and a company that, sadly, sought these types of employees so that there would be no challenge toRead More

Customer Experience In Retail

Customer Experience In Retail In September 2016, RIS News and Edgell Knowledge Network, sponsored by CodeBroker, surveyed senior-level retail executives in North America with significant responsibility over IT, marketing, and customer engagement. Here’s the shocking statistic from that survey, “only 10% of respondents felt that store associates drive consumer engagement.” Additionally, when these same executives were surveyed about the business functions that do drive customer engagement, nearly two-thirds of respondents said brand image or marketing did. Product assortment was another top answer; more than half of senior-level retail execs cited it. It is staggering to me that only 10% of respondents felt that the store associates drive consumer engagement. Authentic, lasting, vivid, and durable relationships aren’t all transactional but they are much moreRead More

Why Dr. Jeckyll Becomes Mr. Hyde After Your Resignation

Why Dr. Jeckyll Becomes Mr. Hyde After Your Resignation Recently, I had an interesting experience that I had not previously had in my many years as a working professional. For the past couple of years I have worked in various roles as a consultant. In most cases – that I am extremely grateful for – my consulting contracts have been extended two or more times as the companies and I excitedly saw elevation in the area(s) we were focusing on improving. About six weeks ago I was offered a contract extension for a project that I had signed on for, originally for a 12 month period. As there had been some significant leadership changes just prior to the 12 month end date, IRead More

Breaking Up With Employees In Today’s Workplace

Breaking Up With Employees In Today’s Workplace One of my favorite things about my background is the relationships I have built throughout my career. I love getting communication from past colleagues. Sometimes they check-in just to chat, sometimes they share their success, sometimes they are seeking advice, and/or need support in their current role. I value and appreciate these moments of being available and a source of knowledge for them. An objective voice in what they believe is chaotic and is – usually – actually relatively simple when you extract emotion out of it. One of the biggest differences I see based on where my colleagues have landed in their careers is that when the environment is filled with highly-paid, highly-skilled workers theRead More

Passion Over Perfection

Passion Over Perfection This weekend I made a deal with my sons. Saturday we would visit Legoland for the day if Sunday they would enthusiastically embrace a trip to the Getty Museum in Los Angeles. I recognize for most ten and six year old’s this would be a miserable concession but I am extremely fortunate to have children that enjoy an occasional visit to an art museum. There was a significant amount of dialog before, during, and after our visit about the pieces we viewed and what evoked emotion and why certain pieces were powerful (in a great and inspiring way or even in a disturbing way). One of the best artistic examples of passion over perfection to me – as it relatesRead More

How To Support Emerging Leaders [And Why It’s So Important]

How To Support Emerging Leaders [And Why It’s So Important] I have spent the majority of my professional life in the retail industry. I am slowly extracting myself from being exclusively designated as a retailer and voraciously working on some self-development initiatives that will support my skill set and core competencies that are transferable and compelling to different industries. I am currently working with four organizations – two inside of retail and two outside. My resume has always been difficult for retail to digest, my diverse experience inside our industry has absolutely worked against me [as it relates to being desirable to retailers (and more specifically, their ATS)] –  but as I am being contacted by a variety of organizations and exploring opportunityRead More

Retail’s Sense Of Entitlement – The Enemy Of Success

Retail’s Sense Of Entitlement – The Enemy Of Success I have had the privilege of working for five retail organizations in the past 18-24 months  – as a consultant – in both short and long term capacities. The retail organizations have been very different in terms of products and/or services offered and processes used that define their business, but one thing is very much the same throughout each retail organization and it is very much compromising the health and outlook of far too many retail companies. Sense of entitlement…and it’s BAD! Over the past two to three months I have had a lot of lively and memorable debates with friends and colleagues about this really critical issue that we are facing. The debatesRead More