Unlocking Your Potential To Be Amazing At Work

Unlocking Your Potential To Be Amazing At Work For the last three summers I have been very lucky to work with a company based in Austin, Texas for an entire month. In 2016 I was thrilled to support this organization with the creation of a learning & development program for the leaders and the support staff at their home office. In Summer 2017 we updated the program and were able to measure the effectiveness of the training and other initiatives on employee engagement [elevated from 61% to 87%], productivity [increased by 11%], retention [improved by 18%], and revenue [increased by 8%]. This summer the project was expanded to the supply chain leadership team and supervisors which I am in the process of designingRead More

Be A Bold & Inspiring Leader

Bold & Inspiring Leadership The other day I wrote an article that outlined Price’s Law Theory which states that “the square root of the number of people in a domain do 50% of the work.” To put this in a simple to understand formula – if you have 100 people in a workplace, 10 of these people produce 50% of the total results while the remaining 50% of the work is shared among 90 people. In a company with 200 employees – 14 of these people produce 50% of the total results leaving 186 people to share the other 50%. And for most companies and leadership – that is totally acceptable. Objectively, however, it is profoundly unacceptable – especially in today’s quickly evolvingRead More

For Fabulous Leaders These Things Are Second Nature

For Truly Fabulous Leaders These Things Are Second Nature I recently shared a story about a toxic leader that was allowed to wreak havoc on their people and – ultimately – the customer experience [and profitability] for approximately five years inside a retail organization. The style of “leadership” that was present in this manager was “Transactional Leadership” [or Management-By-Exception], this is where the leader focuses primarily on what is going wrong, rather than encouraging positive behaviors and contribution and recognizing strong performance. This is a very antiquated, awkward, tone-deaf, and unfortunate management style that was/is endorsed in this droll workplace that values compliance and hours worked by employees over innovation, creativity, and customer experience. In today’s world, with so much information about theRead More

The Dangers & Signs Of A Bad Boss

The Dangers & Signs Of A Bad Boss A few years back I worked for a truly toxic, broken retailer. Their people promotion criteria was extremely flawed and – objectively – bizarre. Their store staffing model was awful and counter to any acceptable level of customer experience delivery. Their executive leadership and senior-level leadership was, frankly, pernicious. They hired and retained people that severely lacked integrity or any sort of moral center. There were no organizational values. There was no vision other than some blurry “intersection of something and something” phrase. However, like in any fractured environment, there were a few really great people who I was [and am] always happy to help and support after I separated with the organization. According toRead More

They Do Understand, They Just Don’t Care

They Do Understand, They Just Don’t Care When organizations tell me about the issues that make their business difficult, they present it as if they are very alone and their challenges are unique to their business. Occasionally, I run into a new business impediment that really allows me to exercise my problem-solving, creativity, and innovation but most companies share common problems. Frequently – especially in retail – the primary challenges lie in communication, inspiring & motivating, and offering relevant and relatable learning & development opportunities to all levels of team members through effectively and consistently delivering to them the information they need and want in a way they want and need it. When executive or senior leadership begins the dialog around their businessRead More

Staying Sane Amidst Workplace Chaos

Staying Sane In A Toxic Workplace Even in relatively healthy workplaces we can occasionally encounter toxic colleagues, a terrible boss, or unanticipated chaos. These situations may create some turbulence for a spell but are usually easily recovered from. Then there are the really toxic environments that create personal and professional havoc. These environments feed off of pandemonium and confusion. Knowing how to maintain your sanity in a toxic workplace may feel like a full-time job in and of itself when we need to live within them five days a week, at least eight hours a day but there are some ways to cope with the crazy and create a bubble of sanity and order for yourself while encouraging positive vibes. Whether it’s becauseRead More

Creating An Organizational Ecosystem Of Learning

Creating An Organizational Ecosystem Of Learning One of the things that became exceedingly apparent during several of my conversations and visits with various companies last year is that most organizational learning and performance strategies fave fallen behind what is now expected in the evolving workplace and what is needed to give the employees a competitive edge both in their current role and for their future conveyable marketability. A few organizations have expressed to me concern about the declining value and impact of their traditional training strategies and were pursuing and developing strategies to be proactive about making it a valuable and viable tool and on-going resource for their people – which I love and admire. However, there are still too many organizations thatRead More

Developing Managerial Courage In Retail Leaders

Developing Managerial Courage In Retail Leaders As I mentioned in my last post, it has been a wildly busy several weeks. I am currently working on an amazing project with a company that is extremely challenged with their Store Leader level of employee. The company I am currently supporting does not invest in their people. Store leaders are selected using an outdated set of criteria – with the most important and valued “skill” that their store leaders can possess is [wait for it…] compliance. Very rarely am I working with an organization that is extremely healthy – sometimes it happens [but not very often] – in the case of this project, the company is struggling. It is struggling with its organizational culture, employeeRead More

Toxic Retail Leadership

Toxic Retail Leadership When I created this headline I, initially, typed “Poor Retail Leadership” – but using the word “poor” brings up the idea that the leader may be okay – perhaps just not very strong. What I want to write about today is the truly bad and toxic leader and how they interfere with the growth, development, and retention of truly remarkable team members. We are witnessing the rise of toxic leaders in the retail workplace. There is so much pressure to deliver, execute, and comply in retail today that many leaders choose to lead through fear and intimidation as opposed to behaving as a supportive and inspiring business partner to their team. Someone that is committed to hiring great talent andRead More

Retail Leadership: Challenging Boss Relationships

Retail Leadership: Challenging Boss Relationships I have had quite a few emails over the past few days regarding my post “8 Reasons Retail Employees Dislike Their Boss“, so many readers had LOTS to add to the list I outlined and I am looking forward to writing about those in a new post based on the feedback I received. However,  I received a handful of messages around the topic of how to handle it when your boss clearly dislikes you so I thought I would tackle that topic since it is unique and something that I haven’t spent too much time writing about. Retail Leaders Role In the Employee Relationship I am a firm believer that as Retail Leaders we should always lead withRead More

Engaging & Leading An Inherited Retail Team

Engaging & Leading An Inherited Retail Team In retail we are incredibly lucky if we have the opportunity to build a team from scratch, usually, – however – when we enter into a new business we inherit an established team. Sometimes, especially for the most ambitious and determined retail leaders, this can be a very challenging scenario.  Stepping in as the leader of an existing team must be approached with sensitivity and patience, especially when you are new to the company and team. Here are some thoughts on how to get to know, successfully engage, and lead an inherited team to amazing results: Avoid coming in with a preconceived, detailed plan: Chances are you’re being hired to fill a void and address currentRead More

Strategies For Handling Lying In The Retail Workplace

Strategies For Handling Lying In The Retail Workplace Most people lie. It just is a fact. A depressing fact. We working in an industry where hidden agendas, covering up errors, assigning blame, and outright lying is an unfortunate daily activity –  throughout the the entire hierarchical structure of the retail organization. According to Pamela Meyer, CEO of Calibrate, “Two-year-olds bluff. Five-year-olds lie outright. They manipulate via flattery. Nine-year-olds, masters of the cover-up. By the time you enter college, you’re going to lie to your mom in one out of every five interactions. By the time we enter this work world and we’re breadwinners, we enter a world that is just cluttered with a deception epidemic — in short, what one author calls aRead More

Bad Days In Retail And How To Minimize Them

Bad Days In Retail And How To Minimize Them As I was writing the article “Retail Productivity & Morale Killers“, my objective was to – in that same article – provide some ideas on how to turn challenging cultures around and deliver a greater level of happiness to your team when morale starts to erode or your team hits a rough patch in their path to deliver excellence. Turned out there was too much to write about with JUST the causes for the issues so I thought I would dedicate another post to this topic and share some statistics and ideas on how to minimize this productivity killer. As a senior level retail leader I force myself, though I may want to denyRead More

Retail Productivity & Morale Killers

Retail Productivity & Morale Killers The other day I wrote about Retail Leadership Credibility Killers, these were specific unfortunate things that retail leaders do that erodes their ability to earn and/or maintain trustworthiness and credibility with their colleagues.  One of my favorite and most rewarding parts of this blog is receiving messages and emails from incredible retail leaders with comments or questions that spark an engaging dialog. One of these conversations around the credibility killers got me thinking about other behaviors we exhibit or choices that we make that not only reflect poorly on our leadership brand but that can really injure the culture of the business. Common Issues That Hurt Morale & Productivity In Retail Lack of training & development opportunities ChaoticRead More

Treating Retail Employees Like Volunteers

Treating Retail Employees Like Volunteers “Engagement is a renewable daily decision that is voluntarily given when the company has proven worthy of it.” –Jason Lauritsen, Talent Anarchy Every month my nine year old son and I volunteer at a local shelter to serve lunch to the homeless. Originally this started out as a lesson to my son to appreciate the things he has but it has morphed into something we genuinely enjoy doing. It’s such a great experience because the kitchen team let’s me fix the gigantic salads – which I love doing – and working the window because I get to interact with the regulars who we have come to know. Initially my son was in charge of handing out milk butRead More