#RetailProblems on Twitter

#RetailProblems On Twitter Especially during this time of year I like to check out #RetailProblems on Twitter. It gives you a snapshot as to what is happening in the field in Retail and what the frustrations are for the employees who work directly in the stores and with customers. I do this so that I can proactively address any irritations that may exist in our business that can, potentially, pull focus away from business, harm employee engagement, and help support anything that we can improve upon that may have been missed in holiday planning. If you do a search on #retailproblems and #retaillife you will see some funny and relevant anecdotes (that we have all experienced) about issues that exist in retail andRead More

Successful Time Management

Retail Time Management We live in an amazing time. We have access to so much information to help us be better at almost everything. As I coach people in retail and mentor people I find that there is a consistent opportunity to work on a few basic competencies that are more challenging, but that are necessary, to build a foundation for successful retail leadership and one of the key competencies of successful retail leaders is high-productivity. There are a couple of key components to being highly-productive that are opportunity to a lot of new retail leaders: -Time Management -Planning -Delegation Here is the good news…they all impact one another in the workplace so if you choose one to start with – it willRead More

The Most Overused Word In Retail

The Most Overused Word In Retail I am wondering what word(s) popped into your head when you read the headline for this post. I am sure there are lots of retail buzzwords (that are overused and tragically misunderstood or used, but undefined, in your workplace) that are on the tip of your tongue. But…this is my post and it is the holidays in retail so this is about “STRESS”. I hear it every single day – at least 10 times from colleagues. For me it’s a frustrating word to hear so frequently. I have heard it from everyone in retail for my entire career. I feel as though retail employees think that saying they are “stressed” articulates an elevated level of productivity orRead More

Why Good People Quit Their Retail Company (And What Compels Them To Stay)

Why Good People Quit Their Retail Company (And What Compels Them To Stay) The workplace has all different ways of measuring and assessing “human capital” facts to plan for a variety of expected business changes and to forecast future changes. For example, according to this story from HBR, At Best Buy the value of a 0.1% increase in employee engagement at a particular store is $100,000! Additionally, the article states: Employee attrition can be less of a problem when managers see it coming. Sprint has identified the factors that best foretell which employees will leave after a relatively short time. (Hint: Don’t expect a long tenure from someone who hasn’t signed up for the retirement program.) Interesting, right? I have written several postsRead More

Fostering A Culture of Employee Advocacy

Fostering A Culture Of Employee Advocacy In Retail One white whale of opportunity that I see in much of Retail is to allow employees the freedom (and guidelines) to advocate on a brand’s behalf. I recently read this amazing article by Ben Donkor on LinkHumans – “A Kickstart Guide To Employee Advocacy In Social Media”. This, literally, gives the reader the steps and policies for building a program that manages and supports your team using Social Media to advocate for and help grow your brand and brand loyalty! Employees want to support the growth of the brand but are tentative to share information for a number of reasons: -There is no formal policy around it -They have been told that they aren’t allowedRead More

Retail Workplace Happiness

Focusing On Retail Workplace Happiness The Retail Candidate Experience during the interviewing process should reflect the experience that the candidate will have through the onboarding process as a new hire. According to the SHRM Foundation “Organizations say effective onboarding improved retention rates by 52%”. When employees feel the company cares about their growth & development they are happier and more productive at work. When employees feel the company cares about their growth & development they are happier and more productive at work. According to Megan Biro of TalentCulture there are five key things that help deliver Employee Happiness – (1) Pay fairly, (2) Deliver awesome benefits, (3) Keep an open leadership door & mind, (4) Share the profits, and (5) make your workplaceRead More

Supporting and Inspiring Change In Retail

Supporting and Inspiring Change In Retail There is an adage that goes “Only three things are certain in life: Birth, Death, and Taxes”. Over the past many years I can, without reservation, add “constant evolution and change in retail” to this list. AND I think that those of us who have been in retail for a while actually enjoy that quality of the business. Change represents challenge and newness to strong leaders. Creative people, especially, enjoy change, it gives us the opportunity to positively communicate change to our teams, we also can, usually, find a fun way to support the team with dealing with the change. Unfortunately, not everyone in retail embraces change. Here is great infographic for why change fails at times.Read More

Dynamics Of Highly Productive Teams

Dynamics Of Highly Productive #Retail Teams In a previous post I have written about Celebrating Top Performers In #Retail and about how we need to recognize and appreciate the “A” players on our teams. I have been very lucky and honored to work with some teams where everyone was a contributing “A” player and wanted to share some of those team qualities that make a successful and highly productive (and profitable) team. The individuals who made up these amazing teams all understood a few things: (1) where we were going, (2) wanted to join each other on the journey, (3) were committed to perservering when there were obstacles, and (4) were kind and supportive of each other along the way – always! (1)Read More