Interesting Facts About Valentine’s Day: Retail Edition

Interesting Facts About Valentine’s Day: Retail Edition That time of year is upon us again. Yes…it’s Valentine’s Day! It’s such an interesting shopping holiday [majority of shopping is done in the six days leading up to and including the day of], stores are bleeding pink and red everywhere you look. I thought I would share some interesting and fun facts facts about this unique holiday some of which directly impacts our industry: -There are various stories about how where/when this “holiday” originated, but the most popular – from what I can find is…Valentine’s Day started from a story is about a young Roman priest named Saint Valentinus who secretly performed matrimonial ceremonies of the soldiers belonging to Claudius II. Claudius II had forbiddenRead More

How To Beat The Winter Blues In Retail

How To Beat The Winter Blues In Retail As I sit here watching the beautiful snow fall that I have wished for all winter, it’s hard to believe that people don’t love snow or winter. Perhaps it’s because after spending the last two winters the Southwest where only the Summer season existed. It made me appreciate the beauty of all four seasons and appreciate them for their uniqueness. If you didn’t know, there is actually a type of psychological affliction called Seasonal Affective Disorder is a rare phenomenon that has been exaggerated. Out of 800 people who were surveyed in the initial SAD study 92% of participants reported seasonal changes in mood and behaviour and 27% said these were a problem. According toRead More

Questions, Questions, and More Questions

 Questions, Questions, And More Questions -Do cats get scoliosis? -Why do lightbulbs burn out? -What are bricks made out of? -How do 2-way mirrors work? -What does the barometer reading mean? -How often do volcanoes explode? -How do batteries work? -How do airplanes fly? -Why do you listen to weird music? Yesterday was a snow day so my sons were home from school. The questions above were some of the questions I remember from yesterday…there were hundreds. Some I was able to answer, some I directed them to look up on the internet or in their books, some I was unable to answer but curious about as well so we “investigated” the answer together. It was a fun day of learning things thatRead More

High-Resolution Leadership

I admit it, I am a bit of data nerd.  I actually get really excited when new statistical reports are released. Recently, DDI  released “High-Resolution Leadership: A collection of findings that reflect how leadership shapes today’s business landscape.” The information contained in this collection of reports is very high-value and important to the future of our industry, talent, organizational development, and growth: Here is how we stack up in our industry. In Retail, our strengths, overall, are: • Business Savvy • Coaching & Developing others • Compelling Communication • Cultivating Networks We rank as “mid-range” with: • Building Organizational Talent • Customer Focus (really?!?) • Driving Execution • Driving For Results • Inspiring Excellence • Operational Decision Making We are down in inRead More

Retail Leaders: You Own Your Team’s Results and Satisfaction At Work

Retail Leaders: You Own Your Team’s Results and Satisfaction At Work According to a Corporate Executive Board’s Study/Report, “64% of employees do not feel their current role truly reflects how they do, or should, work with others to get their jobs done, and only 40% report their manager is able to effectively connect them with their co-workers, so many are uncertain about whom to work with and how to do it successfully”. In the report it supports building a collaborative workplace for elevated performance results, organizations that were able to move more employees to high levels of enterprise performance realized a 10% improvement in profitability, compared to a 5% improvement for those who emphasized and achieved high levels of individual performance alone. TheRead More

Annoying Employees? Difficult Colleagues? Here’s How To Handle That

Difficult Employees? Colleagues? Here’s How To Handle That I once read that in life we should be able to build rapport and have a genuine feeling of “like” for 85% of the people we meet/interact with. Which means that 15% of people we just are unable to connect with and no matter how we try we just won’t like, and vice versa 15% of the people we interact with won’t much care for us either. There are all sorts of personalities in the retail workplace and that’s one of the great things about our industry – how we embrace diversity and inclusion. Our variety of perspectives and points-of-view allow for shared ideas and solutions for improved results. Understanding that we are not designedRead More

How To Have A Great Start To The Week

Tell Me Why I Don’t Like Mondays? Most people dislike Mondays. It just seems like the thing to do when Monday rolls around. I actually love Monday…I am one of those people that can separate themselves from work on my days off but Sunday nights I start brainstorming how I am going to attack and conquer the week starting Monday. It the pedestrian thing to do to moan (literally for 12 minutes the average worker moans about Monday – yikes) and groan about the start of the work week. Why though? Here are some interesting facts about Monday: -According to The Telegraph UK: “Most of find the start of the week so demoralizing that we can’t even bear to crack a smile untilRead More

The Power Of Gratitude In The Workplace

The Power Of Gratitude In The Workplace One of the first things that came to mind when I was thinking about implementing our “Wall Of Kindness” during the holidays at our work place was this article I read on Huffington Post that states: “expressing gratitude improves mental, physical and relational well-being. Being grateful also impacts the overall experience of happiness, and these effects tend to be long-lasting”. Who or what workplace couldn’t use more of that? Here are some interesting statistics from a survey conducted by Greater Good: -93% of people agree that grateful bosses are more likely to succeed -18% of workers think gratitude make bosses seem weak -60% of respondents said they “either never express gratitude at work or do soRead More

How To Be Great Retail Coworker

How To Be A Great Retail Coworker   In a previous article I have written about Toxic Employees In Retail and how difficult they can make a work environment. I have been putting some thought to the other side of the coin and how great a work environment can be when people are genuine, kind, transparent and approach the business as a partner and supportive coworker. Here are some qualities of great retail coworkers (1) Be a great listener: Listening is one of the most important and underused professional skills to have. Listening for full comprehension is critical to be a great business partner and solution-oriented. Great listeners are empathetic, interested, accessible, and supportive. (2) No hidden agendas: This is a big oneRead More

Reinventing Retail Learning To The New Normal

Reinventing Retail Learning To The New Normal I feel as though we are seeing a very important evolution inside our Retail industry. Both on the consumer side and the employee side of the business. The Washington Post published an interesting article on January 12th, 2016 titled, “Shoppers Are Choosing Experiences Over Stuff, And That’s Bad News For Retailers“. Some of the things they are opting for over and above “stuff” are: • Travel: record high sales in the airline industry • Food: +8% (beating the +2% estimates) • Media: Video streaming services and games Additionally, “vacations and dining out are each projected to see a 27% increase in consumer spending between 2015 and 2019”, according to a study conducted by market research firmRead More

Successful Retail Organizations Create Supportive Work Environments

Successful Retail Organizations Create Supportive Work Environments I read an interesting article from Skip Prichard – Leadership Insights titled, Detect and Root Out Behavior That Undermines Your Workplace. There were some very helpful thoughts on various ways workplaces set themselves up for unproductive behaviors and/or behaviors that undermine the organizational health and development including, being counterproductive to the organizations vision and values: (1) Sabotage By Meetings “Meetings are indispensable when you don’t want to do anything.” –John Kenneth Galbraith -Ineffective meetings are productivity killers and according to Time Magazine, “Americans sit through some 11 million meetings every day — with the unproductive ones costing companies $37 billion a year.” -Without a plan and a resolution focus – useless meeting are damaging to theRead More

Here’s The Scoop: January Is A Big Month For Job Change [ And Here’s Why]

Here’s The Scoop: January Is A Big Month For Job Change [And Here’s Why] Glassdoor just published their “Tipping Points” Survey. 18% of the workforce believes this month to be the most popular for a job search. This survey outlines why people are compelled, right now, to seek a new job. Here are the “last straw” reasons that are motivating employees to quit: “The Work Was Boring” is the 3rd reason that drive people to seek new employment. As I outlined in the article Why Good People Quit Their Retail Company (And What Compels Them To Stay), I shared a statistic from The Aberdeen Group that states “Employees are 2x more likely to commit to their jobs when they are challenged and intriguedRead More

Be An Original Retail Leader

Be An Original Retail Leader Groucho Marx once said, “I refuse to join any club that would have me as a member”. I was never a huge fan of the Marx Brother’s movies but I love their story, especially Groucho’s, and how phenomenal he was at adapting to the new mediums available to bring his unique and charismatic persona to a new audience. He was, truly, an original. He was a pioneer. He was fearlessly ambitious. When I think of the context (as I interpret it) this quote was, likely, delivered in; I think about someone who is so innovative and driven that being around a group of individuals that were stuck with a particular mentality (people that all agreed with him) wouldRead More

Happy Employees = Happy Customers [And Higher Sales]

  Happy Employees = Happy Customers [And Higher Sales] There is no big secret as to the Top Reasons why people leave their jobs – if you don’t know them, you can read my article on it here, but these are the Top 5 in a nutshell: (1) The Supervisor (2) Workplace Relationships (3) Work Culture (4) Rest & Relaxation (aka: Work/Life Balance, Vacation) (5) Opportunities For Growth I don’t know anyone who doesn’t understand the concept that if you invest in your employees and create a “best place to work” for your team, you are encouraging a level of service that they will pass on to their customers. What is lacking in the big picture is the ability to execute. The financialRead More

Performance Appraisal Time, Yay!! (Said No One, Ever)

Performance Appraisal Time, YAY! (Said No One, Ever) So…it is officially that time of year again. Performance Appraisal time. In the Retail Industry we are profoundly stuck in the past in this area. Here are some interesting statistics about Performance Appraisals that are important to know as you prepare your appraisals for your team: According to Globoforce: “Only 37% of employees believe that performance reviews are a true indicator of performance” According to SHRM: “90% of HR professionals don’t believe their companies performance appraisals provide accurate information” According to OfficeVibe: -“1 out of 5 employees think their bosses don’t even think about the appraisal until they’re in the room” -“44% of employees don’t think their boss is honest during the process” -“Only 8%Read More